Manager Trainer

Pedros; Durban; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Pedros is seeking a Manager Trainer to oversee regional training across allocated stores. The role focuses on coaching, SOP adherence, and large-scale rollout leadership to uplift restaurant operations.

You will train staff, mentor new employees, maintain training records, and drive improvements in performance. The position requires hands-on leadership and strong communication across teams to support new store openings and routine in-store training.

Qualifications

• Restaurant/fast-food service experience required.
• Strong verbal and written communication.
• Organisational and time management skills.
• Detail-oriented with willingness to go the extra mile.
• Proficient in writing professional reports.
• Own reliable vehicle and mobile phone.

Responsibilities

• Conduct training sessions on preparation of foods as per SOPs.
• Support, mentor, and upskill trainees and new employees.
• Promote efficiency and improve skills of employees.
• Keep attendance and training records and registers.
• Monitor employee performance and response to training.
• Conduct performance evaluations and identify areas of improvement.
• Provide daily updates on training areas done daily in-stores.
• Work within a team and drive the restaurant/take-away forward.
• Assist in new store openings – supporting the teams through constant mentoring and coaching.
• Assist the Training Department with Adhoc Training tasks and projects within Pedros.
• Doing presentations to the target audience for all Pedros Training Modules and SOPs.
• Take charge of GP & GRV training/ trouble shooting for new & existing stores.
• Multi-store Training & leadership, Program design & Innovation, Practical Assessments, Mentorship, Coaching Peers, Training Newly Hired Managers/Internal Development Candidates, Sign Off Managers and Support new store openings.

Skills

Training

Coaching

Leadership

Communication

Time management

Attention to detail

Report writing

Tools

Micros POS

Job description

The Manager Trainer will be responsible for overseeing the Regional Training of allocated Pedros stores. The role involves training and coaching ensuring that the Standard Operating Procedures maintained. To optimize training efficiency, lead large-scale rollouts, and influence restaurant leadership to improve operational standard

Duties And Responsibilities

• Conduct training sessions on preparation of foods as per our Standard Operating Procedures
• Support, mentor, and upskill trainees and new employees
• Promote efficiency and improve skills of employees
• Keep attendance and training records and registers
• Monitor employee performance and response to training
• Conduct performance evaluations and identify areas of improvement
• Provide daily updates on training areas done daily in-stores
• Work within a team and drive the restaurant/take-away forward
• Assist in New Store openings – supporting the teams through constant mentoring and coaching
• Assist the Training Department with Adhoc Training tasks and projects within Pedros
• Doing presentations to the target audience for all Pedros Training Modules and SOP’s
• Take charge of GP & GRV training/ trouble shooting for new & existing stores.
• Multi-store Training & leadership, Program design & Innovation, Practical Assessments, Mentorship, Coaching Peers, Training Newly Hired Managers/Internal Development Candidates, Sign Off Managers and Support new store openings

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 -5 years related experience required
• Good verbal and written communication skills
• Organisational and time management skills
• Attention to detail
• Be prepared to go the extra mile
• Must be computer literate and must be able to write professional reports from time to time
• MIcros and POS knowledge would be advantageous
• Must have own reliable vehicle & mobile phone