Head Of Training

Phoenix Recruitment; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Phoenix Recruitment is seeking a Head of Training for a Restaurant Franchise with head offices in Woodstock, Cape Town.

You will design and facilitate multiple training classes, develop course materials, and coordinate yearly training plans, including in-store and sponsored external programmes.

The role requires leadership, LMS expertise, and the ability to report on training outcomes to senior management and stakeholders.

Qualifications

• 5+ years in training and development, including leadership/supervisory roles within hospitality/restaurant industries.
• Professional CPTM certification is desirable.
• Accredited SDF credentials are preferred.
• Ability to align L&D with company goals and business objectives.
• Oversee design, implementation and evaluation of training, onboarding and leadership programs.

Responsibilities

• Facilitate various classes (in-store and classroom) and write course materials.
• Develop and manage yearly training planner and reporting of training across the group.
• Coordinate new store opening training and brand-specific staff training on systems and procedures.
• Lead company induction program and monthly onboarding for new employees.
• Manage external sponsorship training and ensure contract requirements are met.
• Provide overall operational support for training needs and management requests.

Skills

Team leadership

LMS expertise

E-learning platforms

Budgeting

Stakeholder reporting

Education

Bachelor’s degree in HR/education/BA

Tools

Kissflow

Magicbox

Micros

Excel

Job description

Restaurant Franchise with Head Offices based in Woodstock is looking for a Head of Training.

Duties:

Class Facilitation/ Facilitation Training:

• Facilitation of different classes.
• Facilitation of practical (in store) or theoretical classes (classroom).
• Writing of the course material for classes.

Yearly Training Planner:

• Planning and scheduling of training for throughout the year.
• Includes internal and external training (sponsored training).
• Effective tracking of all training that took place within the Group per employee in order to do effective reporting.
• Franchisee training planners and brand packs i.e. SOP, Systems and Procedures. To be affected.

New Store Opening Training:

• Brand specific staff training.
• Management training on company systems and procedures i.e. Kissflow, Magicbox, Micros, E-Learning Platform.
• Full team training on audit procedures and systems.
• Arranging support facilitators in store i.e. bar and coffee.
• Overall operational support for opening week.

Company Induction Programme:

• Once a month induction for new employees including company overview.
• Systems and procedure training with new joining managers.
• Company organogram.
• Growth potential.

Yearly Workplace Skills Plan Submissions:

• Tracking and meeting WSP targets for specific year.
• Submission yearly by end of April.
• Ensuring records are accurately kept.

Managing External Training Sponsorship (i.e. DEG):

• Constantly updating and managing DEG budget every year.
• Effective meeting of contract requirements s per original agreement for sponsorship.
• Compiling effectiveness of sponsored training.
• Effective reporting to sponsorship as per contractual obligations.
• Ensuring that maximum funding potential is achieved.
• Performs additional responsibilities as per operational needs and per Management request.

Requirements:

• Bachelor’s Degree in Human Resources, Education, Business Administration, or a related field.
• At least 5+ years in training and development, including 3+ years in a leadership, managerial, or supervisory role within the hospitality / restaurant industry
• Professional certifications like Certified Professional in Training Management (CPTM)
• Accredited Assessor/Skills Development Facilitator (SDF) credentials
• Ability to align learning and development (L&D) strategies with overall company goals and business objectives.
• Ability to overseethe design, implementation, and evaluation of comprehensive training, onboarding, and leadership programs.
• Advanced knowledge of Learning Management Systems (LMS) and digital e-learning platforms.
• Strong team management, budgeting, stakeholder engagement, and executive-level reporting capabilities.