Training Manager (QSR)

OttoBauthentic; Durban; On-site; ZAR 350,000 - 480,000; Full time

Job summary

OttoBauthentic in Durban invites applications for Training Manager to oversee regional store training programs and ensure SOP compliance.

You will lead a team of trainers, upskill staff, manage performance, and drive opening-store support with mentoring. The role requires extensive restaurant/fast-food experience and strong coaching abilities.

Qualifications

• Restaurant and Fast-Food Service experience. Minimum 10 years related experience required
• Good verbal and written communication skills
• Organisational and time management skills
• Attention to detail
• Be prepared to go the extra mile
• Must be computer literate and must be able to write professional reports from time to time
• Must have own reliable vehicle & mobile phone
• Good GP/ COS/ GRV knowledge

Responsibilities

• Oversee regional training of allocated stores
• Conduct training sessions on preparation of foods as per SOPs
• Support, mentor, and upskill trainees and new employees
• Promote efficiency and improve skills of employees
• Keep attendance and training records and registers
• Monitor employee performance and response to training
• Conduct performance evaluations and identify areas of improvement
• Provide daily updates on training areas done daily in-stores
• Work within a team and drive the restaurant/take-away forward
• Take charge of New Store openings – supporting the teams through constant mentoring and coaching
• Assist the Training Department with Adhoc Training tasks and projects
• Doing presentations to the target audience for all Training Modules and SOP’s
• Sign off Manager Trainees throughout the region
• Must be able to work Monday to Saturday’s 8am to 5pm, Peak days 12pm to 8pm and stay out at outlying stores for 10 days or more if there’s new store openings or giving urgent store training support. These times may change based on the needs of the business
• Track daily reports posted on WhatsApp groups from Manager & Skill Trainers. Raise concerns as they arise
• Take charge of GP & GRV training/ trouble shooting for new & existing stores
• Training team roster must be posted on the training platform by latest 12pm every Saturday
• Full accountability of the training team within the TM group
• Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign offs one week before store opening. POE must be filed

Skills

Verbal communication

Written communication

Organisational skills

Time management

Attention to detail

Tools

MICROS

GAAP

Job description

The Training Manager will be responsible for overseeing the Regional Training of allocated stores. The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures maintained. You will be responsible for:

1. Conduct training sessions on preparation of foods as per our Standard Operating Procedures

2. Support, mentor, and upskill trainees and new employees

3. Promote efficiency and improve skills of employees

4. Keep attendance and training records and registers

5. Monitor employee performance and response to training

6. Conduct performance evaluations and identify areas of improvement

7. Provide daily updates on training areas done daily in-stores

8. Work within a team and drive the restaurant/take-away forward

9. Take charge of New Store openings – supporting the teams through constant mentoring and coaching

10. Assist the Training Department with Adhoc Training tasks and projects

11. Doing presentations to the target audience for all Training Modules and SOP’s

12. Sign off Manager Trainees throughout the region

13. Must be able to work Monday to Saturday’s 8am to 5pm, Peak days 12pm to 8pm and stay out at outlying stores for 10 days or more if there’s new store openings or giving urgent store training support. These times may change based on the needs of the business

14. Track daily reports posted on WhatsApp groups from Manager & Skill Trainers. Raise concerns as they arise

15. Take charge of GP & GRV training/ trouble shooting for new & existing stores

16. Training team roster must be posted on the training platform by latest 12pm every Saturday

17. Full accountability of the training team within the TM group

18. Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign offs one week before store opening. POE must be filed

EXPERIENCE REQUIRED:

• Restaurant and Fast-Food Service experience. Minimum 10 years related experience required

• Good verbal and written communication skills

• Organisational and time management skills

• Attention to detail

• Be prepared to go the extra mile

• Must be computer literate and must be able to write professional reports from time to time

• Must have own reliable vehicle & mobile phone

• Good GP/ COS/ GRV knowledge

TECHNICAL EXPERIENCE REQUIRED:

• Experienced to design, develop, implement, maintain, support or operate a particular technology or related application, product or service

• GAAP / MICROS knowledge

KEY PERFORMANCE AREAS:

• Performance Appraisals + Talent Audit + CDP conducted for all staff

• Reports submitted timeously

• Ability to Attract and Retain Talent

• Talent pipeline in place for each position

• Ability to upskill

• Maintaining all employee Task Lists

• Maintaining and Managing all employee KPI's and Results

• SOP file up to date for the department, including sign off files