Restuarant General Manager

Alliance Foods Sa (Pty) Ltd.; East London; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Alliance Foods SA (Pty) Ltd. in East London is seeking a Restaurant General Manager to lead operations, drive sales, customer satisfaction and profitability.

Reporting to the Area Coach, you will manage labour, cost controls, training and compliance with company policies while modelling the How We Win Together at KFC values.

Responsibilities

• ACHIEVE CHAMPS standards within the restaurant by ensuring staff focus on customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• MANAGE shifts according to policy, directing activities to maximise sales, efficiency and profitability.
• FORECAST and schedule labour by shift and create a deployment plan to control labour costs using tools like Macromatix.
• ENSURE controls and procedures protect safety, security of employees, customers, property, and company funds.
• IMPLEMENT restaurant training programmes for all staff to maximise performance and career potential.
• SUPPORT and demonstrate KFC's How We Win Together principles, leading with heart, smart and courage.
• MANAGE cost controls to meet targets on controllables, maximise sales, efficiency and profitability.
• MANAGE Local Store Marketing (LSM) activities to grow sales.
• ENSURE staff training and development meet company standards and address gaps.
• ACHIEVE consistent results through team management.

Job description

A vacancy exists in the Operations Department for a Restaurant General Manager (RGM). Reporting to the Area Coach, this person will be responsible for achieving employee P&L, customer, profit and sales targets and maintain restaurant operational excellence in accordance with Company Policies and Procedures through team management.

KEY RESPONSIBILITIES

• Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Forecast and schedule labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds.
• Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with heart, smart and courage.
• Manage cost controls in accordance with Company Policy and Procedures, directing the activities of employees in meeting targets placed on controllables, maximizing sales, operating efficiency and profitability.
• Manage Local Store Marketing (LSM) activities to grow sales.
• Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required.
• Achieve consistent results through team management.