Trainee IT Support Technician

Placements24; Gauteng; On-site; ZAR 56,000 - 89,000; Full time

Benefits offered by this job

Stipend

Mentorship

Career progression

On-site training

Job summary

Placements24 in Gauteng invites applications for a Trainee IT Support Technician apprenticeship in Tembisa. The role offers hands-on training in IT infrastructure, hardware, software, and user support while working on-site with our client.

You will gain practical experience under experienced IT professionals, with mentorship, a formal training program, and a clear path for progression in a busy IT services environment.

Qualifications

• Interest in IT support and hardware
• Basic knowledge of operating systems
• Strong communication and customer service
• Willingness to work on-site in Tembisa

Responsibilities

• Provide first-level technical support via phone, email, and in person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computers, printers, and peripherals.
• Assist with user account management and access control.
• Document technical procedures and user guides.
• Escalate complex issues to senior IT staff when necessary.
• Monitor system performance and troubleshoot potential problems.
• Conduct routine system checks and maintenance tasks.
• Contribute to a positive and efficient user support experience.
• Participate in ongoing training sessions to enhance technical skills.

Skills

Communication

Problem solving

Customer service

Proactive learner

Education

Grade 12

Tools

Windows OS

macOS

Job description

About the Role

Our client, a rapidly growing IT services provider situated in the heart of Tembisa, Gauteng , is excited to offer an exceptional Trainee IT Support Technician apprenticeship. This program is specifically designed for individuals eager to build a career in IT infrastructure and user support. You will be immersed in a hands-on learning environment, providing crucial technical assistance to our client's internal staff and external clients. This is a fantastic opportunity for someone with a keen interest in technology, strong problem-solving skills, and a commitment to delivering outstanding service. You will gain practical experience with hardware, software, network troubleshooting, and customer support, all while being guided by experienced IT professionals. The role is based full-time at our client's office in Tembisa, Gauteng , ensuring you receive direct, in-person training and mentorship.

Key Responsibilities

• Provide first-level technical support to users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist with user account management and access control.
• Document technical procedures and user guides.
• Escalate complex issues to senior IT staff when necessary.
• Monitor system performance and troubleshoot potential problems.
• Conduct routine system checks and maintenance tasks.
• Contribute to a positive and efficient user support experience.
• Participate in ongoing training sessions to enhance technical skills.

Requirements

• A strong desire to pursue a career in IT support.
• Completed Grade 12 or equivalent, with a solid understanding of computer systems.
• Basic knowledge of operating systems (Windows, macOS) and common software applications.
• Good communication and customer service skills.
• Problem-solving aptitude and attention to detail.
• Ability to work under pressure and manage multiple tasks.
• A proactive approach to learning and technical challenges.
• Interest in networking concepts and hardware components.
• Must be willing to work on-site in Tembisa, Gauteng for the duration of the apprenticeship.
• A valid driver's license would be an advantage but is not essential.

Benefits

• This apprenticeship offers a formal training program with a stipend, leading to a recognized qualification in IT support.
• You will gain invaluable practical experience in a live IT environment, working with a diverse range of technologies and users.
• Our client provides dedicated mentorship from experienced IT professionals, ensuring you receive the guidance needed to succeed.
• There is a clear path for career progression within the company for successful apprentices.
• You’ll work within a supportive team in Tembisa, Gauteng , contributing to the smooth operation of vital IT services.
• This is a brilliant chance to develop essential IT skills and build a stable career in a high-demand field.