Trainee IT Support Specialist

Placements24; Kempton Park; Hybrid; ZAR 60,000 - 90,000; Full time

Benefits offered by this job

Structured apprenticeship program

Mentorship from IT professionals

Opportunity to gain industry certifica

Hybrid work arrangement

Career growth within a growing tech公司

Job summary

Placements24 in South Africa seeks a Trainee IT Support Specialist in Tembisa, Gauteng. This apprenticeship provides practical experience and formal training in IT support, with hands-on exposure to hardware, software, and networks.

You'll join a dedicated IT team, receive mentorship, and pursue industry certifications. The role offers a hybrid work model and a clear pathway to a solid foundation in IT support and customer service.

Qualifications

• Grade 12 or equivalent; post-m matric IT qualification is a plus.
• Strong interest in information technology and customer service.
• Basic knowledge of computer hardware, operating systems, and common software.
• Willingness to learn and adapt in a hybrid work environment.

Responsibilities

• Provide first-level IT support to end-users via phone, email, and in person.
• Troubleshoot hardware, software, and network issues.
• Install and configure computer hardware and software.
• Manage user accounts and permissions.
• Assist with network setup and troubleshooting.
• Document issues and resolutions in a ticketing system.
• Participate in IT asset management and inventory.
• Support IT projects and initiatives.
• Ensure adherence to IT security policies.
• Escalate complex issues to senior staff when needed.

Skills

IT interest

Customer service

Problem-solving

Teamwork

Willingness to learn

Education

Grade 12 Certificate

Post-matric IT qualification (advantage)

Tools

Ticketing system

Remote support tools

Job description

About the Role

Join our client, a rapidly growing technology solutions provider, as a Trainee IT Support Specialist in **Tembisa, Gauteng**. This apprenticeship is designed for individuals eager to launch their careers in the IT sector. You will be integral to maintaining our organization's technological infrastructure, providing essential support to our users. This role offers a structured learning path, combining practical experience with formal training in IT support principles and practices. You'll work closely with a dedicated IT team, gaining exposure to various hardware, software, and network systems. Our client is committed to employee development and provides a collaborative environment where your contributions are valued. This is an excellent stepping stone for anyone looking to build a solid foundation in IT support and gain valuable industry certifications. The position is based in **Tembisa, Gauteng**, with a hybrid work model allowing for flexibility.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software applications.
• Manage user accounts and permissions.
• Assist with network setup and troubleshooting.
• Document IT support issues and resolutions in a ticketing system.
• Participate in IT asset management and inventory.
• Support the IT team with various projects and initiatives.
• Ensure compliance with IT security policies and procedures.
• Escalate complex issues to senior IT staff when necessary.

Requirements

• A strong interest in information technology and customer service.
• Minimum of a Grade 12 certificate; a post-matric qualification in IT is a plus.
• Basic knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) is advantageous.
• Excellent problem-solving and analytical skills.
• Good interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies and adapt to changing environments.
• Must be eligible for an apprenticeship program and reside in or near **Tembisa, Gauteng**.
• Committed to completing the training and development program.

Benefits

• Structured apprenticeship program with clear learning objectives.
• Mentorship from experienced IT professionals.
• Opportunity to gain industry-recognized certifications.
• Exposure to a diverse range of IT technologies and systems.
• Competitive training allowance.
• Hybrid work arrangement for a better work-life balance.
• Career growth prospects within a growing tech company.
• Supportive and dynamic team environment.