Trainee Customer Service Representative

Placements24; Mossel Bay; On-site; ZAR 71,000 - 85,000; Full time

Benefits offered by this job

Paid training program

Career growth opportunities

Friendly work environment

Wellness programs

Bonuses potential

Job summary

Placements24 in Mossel Bay is seeking a Trainee Customer Service Representative to join our client’s support team. You will handle inquiries by phone, email and chat, learn our products, and develop skills through a structured training program.

The role emphasizes friendly customer care, problem solving and accurate documentation in our CRM. You will work with a supportive team, with pathways for career growth in customer service.

Qualifications

• Matriculation or equivalent qualification.
• Excellent verbal and written communication in English.
• Strong listening skills and empathy toward customers.
• Patience and positive attitude when handling difficult situations.
• Basic computer proficiency and ability to learn new software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues and complaints effectively.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department when necessary.

Skills

Verbal communication

Written communication

Active listening

Empathy

Patience

Computer literacy

Education

Matriculation or equivalent qualification

Tools

CRM system

Job description

About the Role

Join our client's dedicated customer support team in Mossel Bay as a Trainee Customer Service Representative . This role is pivotal in ensuring customer satisfaction by providing excellent support and resolving inquiries efficiently. You will receive comprehensive training to handle customer interactions across various channels, learning about our products and services in depth. This is an ideal position for individuals with strong interpersonal skills and a passion for helping others, seeking a stable career in a customer-facing role within a supportive team environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues and complaints effectively.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate department when necessary.

Requirements

• Matriculation or equivalent qualification.
• Excellent verbal and written communication skills in English.
• Strong listening skills and empathy towards customers.
• Patience and a positive attitude when handling difficult situations.
• Basic computer proficiency and ability to learn new software quickly.

Benefits

• A monthly starting salary of R7000.
• Paid, comprehensive training program.
• Opportunities for career growth within the customer service department.
• Friendly and supportive work environment in Mossel Bay .
• Employee wellness programs and potential performance bonuses.