Retail Customer Service Representative

Placements24; Mossel Bay; Hybrid; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Staff discounts

Training provided

Customer-centric culture

Job summary

Placements24 in Mossel Bay is seeking a friendly Retail Customer Service Representative for a hybrid role combining in-store engagement with remote support. You will be the first point of contact for customers, handling inquiries, processing transactions, and resolving issues with a positive attitude.

You will work with the sales team to create a welcoming environment, maintain product knowledge, and assist with keeping the store neat.

Qualifications

• Previous experience in customer service or retail.
• Excellent communication and active listening skills.
• Proficiency with POS systems and basic computer applications.
• Willingness to work hybrid schedule, including some weekends.

Responsibilities

• Greet customers and assist with shopping needs and product inquiries.
• Process sales transactions accurately using the POS system.
• Handle customer complaints and returns professionally.
• Provide support via phone, email, and in-person.
• Maintain knowledge of store products, services, promotions.
• Keep store clean and organized to enhance the customer experience.

Skills

Customer service

Communication

Active listening

Stress management

Tools

POS systems

Basic computer applications

Job description

Our client is seeking a friendly and efficient Retail Customer Service Representative to join their team in Mossel Bay . This hybrid role involves both in-store customer engagement and remote support, ensuring a seamless experience for all clients. You will be the first point of contact for customers, addressing inquiries, processing transactions, and resolving issues with a positive attitude. Your role is pivotal in building customer loyalty and maintaining the company's reputation for excellent service. You will work collaboratively with the sales team to create a welcoming and supportive environment for shoppers.

Key Responsibilities

• Greet customers warmly and assist them with their shopping needs and product inquiries.
• Process sales transactions accurately using the point-of-sale system.
• Handle customer complaints and returns in a professional and empathetic manner.
• Provide support via phone, email, and in-person to address customer concerns.
• Maintain knowledge of store products, services, and promotions.
• Assist with maintaining store cleanliness and organization to enhance the customer experience.

Requirements

• Previous experience in customer service or a retail environment is essential.
• Excellent communication and active listening skills.
• Proficiency with point-of-sale systems and basic computer applications.
• Ability to handle stressful situations and resolve conflicts calmly.
• A positive and approachable demeanor.
• Willingness to work a hybrid schedule, including some weekends.

Benefits

• Competitive salary and potential for performance-based incentives.
• Staff discounts on merchandise.
• Training on products and customer service techniques.
• A collaborative and customer-centric work environment.
• Opportunities to engage with customers both in-person and remotely.