Customer Service Representative Apprentice

Placements24; Mossel Bay; On-site; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Comprehensive training

Career growth

Supportive team environment

Competitive apprenticeship wage

Job summary

Placements24 is seeking a friendly Customer Service Representative Apprentice to join their Mossel Bay team on-site. This entry-level role focuses on learning how to effectively communicate with customers, resolve inquiries, and contribute to a positive customer experience.

You will be trained in all aspects of customer service operations and gain valuable experience in a client-facing role, with a pathway for career growth within the company.

Qualifications

• Excellent verbal and written communication skills.
• A patient and empathetic demeanor when dealing with customers.
• Basic computer proficiency and ability to learn new software systems.
• Reliability and a professional attitude towards work.

Responsibilities

• Handle customer inquiries via phone, email, and potentially in-person, providing timely and accurate information.
• Resolve customer issues and complaints with empathy and professionalism.
• Accurately document customer interactions and feedback in the CRM system.
• Follow communication scripts and company policies to ensure consistency.
• Collaborate with team members to share feedback and improve service delivery.

Skills

Verbal communication

Written communication

Empathy

Computer skills

Job description

About the Role

Our client is looking for a friendly and dedicated Customer Service Representative Apprentice to join their growing team in Mossel Bay . This role is an excellent entry point for individuals passionate about helping others and building a career in customer support. You will learn how to effectively communicate with customers, resolve inquiries, and contribute to a positive customer experience. This position requires being on-site, allowing for direct interaction with colleagues and supervisors, fostering a strong team environment. You will be trained in all aspects of customer service operations and gain valuable experience in a client-facing role.

Key Responsibilities

• Handle customer inquiries via phone, email, and potentially in-person, providing timely and accurate information.
• Resolve customer issues and complaints with empathy and professionalism.
• Accurately document customer interactions and feedback in the CRM system.
• Follow communication scripts and company policies to ensure consistency.
• Collaborate with team members to share feedback and improve service delivery.

Requirements

• Excellent verbal and written communication skills.
• A patient and empathetic demeanor when dealing with customers.
• Basic computer proficiency and ability to learn new software systems.
• A strong desire to provide outstanding customer service.
• Reliability and a professional attitude towards work.

Benefits

• Comprehensive training in customer service best practices.
• Opportunities to develop communication and problem-solving skills.
• A supportive team environment in Mossel Bay .
• Competitive apprenticeship wage.
• Potential for career growth within the company.