Telesales Consultant (Inside Sales)

Brightcitytalent; Randburg; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Commission incentives

Job summary

Brightcitytalent seeks a Telesales Consultant to engage customers by phone, understand needs, and offer tailored wellness products and services. The role emphasizes building lasting relationships rather than just closing sales.

You will handle both inbound and outbound calls, guide customers through the sales process, and follow up to ensure a premium experience. It is a full-time, on-site position in Randburg with commission incentives.

Qualifications

• Proven confidence and professionalism on calls.
• Strong sales and negotiation abilities.
• Excellent verbal and written communication.

Responsibilities

• Handle inbound and outbound calls to build relationships.
• Identify customer needs and present suitable products and services.
• Guide customers through the sales process with confidence.
• Manage objections professionally and follow up for a premium experience.
• Execute outbound campaigns and follow up on inquiries and leads.
• Support retention and identify additional sales opportunities within existing customers.
• Log interactions in Salesforce and provide campaign feedback.

Skills

Sales & negotiation

Verbal communication

Written communication

Active listening

Relationship-building

Tools

Salesforce

Job description

Making a real difference in people's health and wellness journeys requires a dedicated and personable approach. Our client, a leader in the wellness and fitness industry, is seeking a passionate Telesales Consultant to join their team.

This role offers the opportunity to connect with customers over the phone, understanding their needs and offering tailored solutions that enhance their lifestyle and well-being.

Daily Activities:

• Engage in professional inbound and outbound calls, focusing on building genuine relationships rather than just closing sales.

• Understand individual customer requirements, from equipment needs to wellness objectives, and present appropriate products and services.

• Identify sales opportunities and guide customers through the sales process with confidence.

• Handle objections with professionalism and follow up diligently to ensure a premium customer experience at every touchpoint.

• Executing structured outbound campaigns, following up on web inquiries, event leads, showroom visits, and other qualified prospects.

• Support customer retention initiatives and identify additional sales opportunities within the existing customer base.

• Record interactions and outcomes in Salesforce, along with providing feedback on campaign performance.

Skills and Experience required:

• Someone with proven confidence and professionalism in telephone communication, strong sales and negotiation skills, and excellent verbal and written communication abilities.

• A customer-service orientation, active listening skills, and relationship-building capabilities are fundamental.

This is a full-time, on-site role based in Randburg, offering a competitive salary plus commission incentives. The role offers the opportunity to grow within a developing Teleselling function that is building a world-class customer engagement model for a premium global brand.