Telecoms Network Operations Manager

Placements24; Cape Town; Hybrid; ZAR 900,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Medical coverage

Pension contributions

Performance bonuses

Career development

Job summary

Placements24 is seeking an experienced Telecoms Network Operations Manager based in Cape Town, Western Cape. The role combines on-site collaboration with remote flexibility to lead a team of network engineers and technicians, oversee 24/7 NOC operations, and ensure service reliability, performance, and security of the network infrastructure.

You will drive operational excellence, mentor staff, manage budgets and vendor relationships, and deliver regular performance reports.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or related field.

Responsibilities

• Lead and manage the daily operations of the network operations center (NOC), ensuring 24/7 monitoring and support.
• Develop and implement operational strategies to optimize network performance, reliability, and efficiency.
• Supervise, mentor, and develop a team of network engineers and technicians, fostering a collaborative and results-oriented environment.
• Oversee incident management, problem resolution, and change management processes to minimize service disruptions.
• Ensure adherence to service level agreements (SLAs) and KPIs for network services.
• Manage network capacity planning, ensuring scalability to meet future demand.
• Collaborate with engineering, deployment, and customer support teams to resolve complex issues and enhance service delivery.
• Develop and deliver regular reports on network performance, operational status, and team productivity.

Skills

Team leadership

ITIL knowledge

Telecom networking

Network monitoring

Budget management

Vendor management

4G/5G expertise

IP networking

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Computer Science

Bachelor's degree in Telecommunications

Tools

SolarWinds

Nagios

Network monitoring tools

Job description

About the Role

Our client, a prominent telecommunications provider, is seeking an experienced and dynamic Telecoms Network Operations Manager to oversee their critical network operations based in **Cape Town, Western Cape**. This hybrid role offers a unique blend of on-site collaboration and remote flexibility, allowing you to contribute to a vital sector while maintaining a healthy work-life balance. You will lead a dedicated team of network specialists, ensuring the continuous availability, performance, and security of our extensive network infrastructure. This position demands strong leadership capabilities, in-depth technical knowledge of telecommunications networks, and a strategic approach to operational management. The ideal candidate will be passionate about driving operational excellence, fostering a culture of continuous improvement, and mentoring a high-performing team. Join us in shaping the future of connectivity and delivering unparalleled service to our diverse customer base. This role is pivotal in maintaining the high standards our company is known for.

Key Responsibilities

Lead and manage the daily operations of the network operations center (NOC), ensuring 24/7 monitoring and support. Develop and implement operational strategies to optimize network performance, reliability, and efficiency. Supervise, mentor, and develop a team of network engineers and technicians, fostering a collaborative and results-oriented environment. Oversee incident management, problem resolution, and change management processes to minimize service disruptions. Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs) for network services. Manage network capacity planning, ensuring scalability to meet future demand. Implement and maintain robust network security measures and protocols. Collaborate with engineering, deployment, and customer support teams to resolve complex issues and enhance service delivery. Manage relationships with network equipment vendors and service providers. Develop and deliver regular reports on network performance, operational status, and team productivity.

Requirements

Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related field. Minimum of 5 years of experience in network operations management within the telecommunications industry. Proven experience in leading and managing technical teams. Strong understanding of telecommunications network technologies, including mobile (4G/5G), fixed-line, fiber optics, and IP networking. Expertise in network monitoring tools (e.g., SolarWinds, Nagios), fault management, and performance analysis. Demonstrated experience with ITIL frameworks and best practices for service management. Excellent analytical, problem-solving, and decision-making skills. Strong communication, interpersonal, and leadership abilities. Ability to work effectively in a hybrid environment, balancing remote and on-site responsibilities. Experience with budget management and resource allocation.

Benefits

• An attractive annual salary of up to R . A A hybrid work model offering flexibility.
• Comprehensive medical, dental, and vision coverage.
• Generous annual leave and paid sick days.
• Opportunities for career advancement and professional development.
• Pension fund contributions.
• Performance bonuses.
• Access to cutting-edge telecommunications technology.
• Employee wellness programs.
• Relocation assistance may be considered for exceptional candidates.