Telecoms Network Operations Manager

Placements24; Vereeniging; Hybrid; ZAR 900,000 - 1,300,000; Full time

Job summary

WhatJobs Direct in Vereeniging, Gauteng, is seeking an experienced Telecoms Network Operations Manager to lead the NOC. This hybrid role combines on-site leadership with remote task flexibility, ensuring optimal performance, availability and security of our telecommunications infrastructure.

You will manage the NOC team, oversee network operations, develop policies, budget, and drive continuous improvements while collaborating with engineering and support.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 8 years in telecommunications network operations, with at least 3 years in a management or supervisory role.
• In‑depth knowledge of network protocols (TCP/IP, BGP, OSPF, MPLS), network infrastructure, and telecommunications technologies.
• Proven experience with network monitoring tools, performance analysis, and fault management systems.
• Strong leadership, team management, and interpersonal skills; ITIL familiarity is a plus.

Responsibilities

• Lead and manage the Network Operations Center (NOC) team, providing guidance, support, and performance management.
• Oversee the daily operations of the telecommunications network, ensuring high availability and reliability.
• Develop, implement, and enforce policies and procedures for network monitoring, incident management, and problem resolution.
• Manage network capacity planning, performance tuning, and optimization initiatives.
• Coordinate with other departments, including engineering and customer support, to address network issues and implement changes.
• Develop and manage the operational budget for the NOC and related infrastructure.
• Ensure compliance with all relevant industry standards, regulations, and security protocols.
• Drive continuous improvement initiatives within the operations team to enhance efficiency and service quality.
• Mentor and develop NOC staff, fostering a culture of learning and professional growth.
• Prepare and present regular reports on network performance, incidents, and operational status to senior management.

Skills

Leadership

Budget management

Team management

Problem solving

Decision making

Interpersonal skills

Education

Bachelor's degree in CS/IT/Engineering

Tools

CCNA

CCNP

ITIL

Network monitoring tools

Job description

About the Role

WhatJobs Direct is seeking an experienced and dynamic Telecoms Network Operations Manager to oversee our network operations center in Vereeniging, Gauteng, ZA . This hybrid role requires a balance of on-site presence for team leadership and strategic oversight, combined with the flexibility of remote work for specific tasks. You will be responsible for ensuring the optimal performance, availability, and security of our telecommunications network infrastructure. The ideal candidate possesses strong leadership skills, a deep understanding of network operations, and a proven ability to manage a team effectively. Our client is committed to maintaining high standards of service delivery and is looking for a manager who can drive operational excellence.

Key Responsibilities

• Lead and manage the Network Operations Center (NOC) team, providing guidance, support, and performance management.


• Oversee the daily operations of the telecommunications network, ensuring high availability and reliability.


• Develop, implement, and enforce policies and procedures for network monitoring, incident management, and problem resolution.


• Manage network capacity planning, performance tuning, and optimization initiatives.


• Coordinate with other departments, including engineering and customer support, to address network issues and implement changes.


• Develop and manage the operational budget for the NOC and related infrastructure.


• Ensure compliance with all relevant industry standards, regulations, and security protocols.


• Drive continuous improvement initiatives within the operations team to enhance efficiency and service quality.


• Mentor and develop NOC staff, fostering a culture of learning and professional growth.


• Prepare and present regular reports on network performance, incidents, and operational status to senior management.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.


• Minimum of 8 years of experience in telecommunications network operations, with at least 3 years in a management or supervisory role.


• In-depth knowledge of network protocols (TCP/IP, BGP, OSPF, MPLS), network infrastructure, and telecommunications technologies.


• Proven experience with network monitoring tools, performance analysis, and fault management systems.


• Strong leadership, team management, and interpersonal skills.


• Excellent problem-solving and decision-making abilities under pressure.


• Experience in budget management and resource allocation.


• Familiarity with ITIL frameworks and best practices for IT service management.


• Ability to work effectively in a hybrid environment, managing on-site and remote team members.


• Relevant industry certifications (e.g., CCNA, CCNP, ITIL) are a plus.

Benefits

• Our client offers a competitive salary, comprehensive health benefits, and a retirement savings plan.


• Opportunities for professional development, including leadership training and technical certifications, are readily available.


• Our client values work-life balance and provides a supportive work environment within the Gauteng region.