Senior Telecoms Network Operations Manager

Placements24; Gqeberha; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Placements24 is seeking a Senior Telecoms Network Operations Manager in Port Elizabeth. The role leads a Network Operations Center, oversees core, access, and transport networks, and drives incident response and continuous improvement. Hybrid work combines on-site presence with remote flexibility.

The ideal candidate has 8+ years in telecom network operations, with 3+ years in management, and a strong background in IP/MPLS, DWDM, and mobile networks. ITIL familiarity is desirable.

Qualifications

• Bachelor's degree in Telecommunications Engineering, Computer Science, or related field.
• 8+ years in telecommunications network operations with at least 3 years in a management or team lead role.
• Experience managing complex network infrastructures (IP/MPLS, DWDM, mobile networks).
• Familiarity with network monitoring, fault management, and performance analysis techniques.
• Strong leadership and decision-making under pressure; excellent communication skills.
• ITIL or service management frameworks are desirable.
• Hybrid work arrangement with regular presence in Port Elizabeth office.

Responsibilities

• Oversee operation, monitoring, and maintenance of telecom network including core, access, and transport layers.
• Lead the Network Operations Center team, ensuring incident detection, escalation, and resolution.
• Develop and implement operational procedures and best practices for reliability and performance.
• Monitor KPIs and SLAs, reporting on network status and efficiency.
• Lead root cause analysis for major incidents and implement corrective actions.
• Manage capacity planning and resource allocation to meet demand.
• Oversee network changes and upgrades with minimal disruption.
• Collaborate with engineering, customer support, and planning for seamless delivery.
• Manage vendor relationships related to network ops tools and services.
• Ensure compliance with security policies and industry regulations.

Skills

Leadership

Incident management

NOC operations

Stakeholder management

Problem solving

Communication

Education

Bachelor's degree in Telecommunications Engineering, Computer Science, or related field

Tools

Network monitoring tools

Fault management systems

Performance analysis tools

Job description

About the Role

Our client, a prominent telecommunications provider in Port Elizabeth , is seeking an experienced and proactive Senior Telecoms Network Operations Manager. This leadership role is responsible for overseeing the day-to-day operations of our client's extensive network infrastructure, ensuring maximum uptime, performance, and efficiency. You will lead a team of skilled network operations specialists, manage incident response, and drive continuous improvement initiatives. The ideal candidate will possess a strong technical background in telecommunications operations coupled with exceptional leadership and problem-solving skills. This position offers a strategic blend of on-site engagement in Port Elizabeth and remote work flexibility, allowing for impactful management across the operational landscape. Join us to play a vital role in maintaining the backbone of our client's services.

Key Responsibilities

• Oversee the operation, monitoring, and maintenance of the company's telecommunications network, including core, access, and transport layers.
• Manage and lead the Network Operations Center (NOC) team, ensuring effective incident detection, escalation, and resolution.
• Develop and implement operational procedures and best practices to enhance network reliability and performance.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs), reporting on network status and operational efficiency.
• Lead root cause analysis for major network incidents and implement corrective actions to prevent recurrence.
• Manage network capacity planning and resource allocation to meet current and future demand.
• Oversee the implementation of network changes and upgrades, ensuring minimal disruption to services.
• Collaborate with other departments, including engineering, customer support, and planning, to ensure seamless service delivery.
• Manage vendor relationships related to network operations tools and services.
• Ensure compliance with security policies and industry regulations.

Requirements

• Bachelor's degree in Telecommunications Engineering, Computer Science, or a related field.
• Minimum of 8 years of experience in telecommunications network operations, with at least 3 years in a management or team lead role.
• Proven experience managing complex network infrastructures (e.g., IP/MPLS, DWDM, mobile networks).
• In-depth knowledge of network monitoring tools, fault management systems, and performance analysis techniques.
• Strong understanding of telecommunications protocols and standards.
• Excellent leadership, team management, and motivational skills.
• Exceptional problem-solving and decision-making abilities, especially under pressure.
• Strong communication and interpersonal skills for effective stakeholder management.
• Experience with ITIL or other service management frameworks is desirable.
• Ability to work effectively in a hybrid environment, with regular presence required in our Port Elizabeth office.

Benefits

Our client offers a competitive salary, attractive performance-based incentives, and a comprehensive benefits package including medical aid and a retirement fund. Opportunities for professional development and advanced training are provided. This hybrid role allows for a flexible working arrangement, combining collaboration in our Port Elizabeth office with the convenience of remote work. Join a dynamic team committed to operational excellence and network integrity, with excellent career progression prospects within the organization.