Telecommunications Network Operations Manager

Placements24; Johannesburg; Sur place; ZAR 1 200 000 - 1 800 000; Plein temps

Avantages offerts par ce poste

Medical aid

Provident fund

Life insurance

Leadership training

Executive compensation

Résumé du poste

Placements24 seeks an experienced Telecommunications Network Operations Manager to lead the Randburg NOC, ensuring maximum service availability, performance, and reliability. You will manage a team of engineers and technicians, drive operational excellence, and implement best practices to meet SLAs.

The role requires a strong background in network operations, incident management, ITIL, and hands-on leadership in a fast-paced environment.

Qualifications

• Bachelor’s degree in Telecommunications, Computer Science, or related field.
• 7+ years in telecommunications network operations, with 3+ years in management.
• Proven experience leading a NOC environment.
• Strong knowledge of network protocols, architectures, and troubleshooting.
• Experience with ITIL frameworks and incident management.

Responsabilités

• Lead the Network Operations Center (NOC) team to high performance.
• Oversee monitoring, troubleshooting and resolution of network incidents.
• Ensure timely restoration of services to meet SLA targets.
• Develop and implement operational policies and best practices.
• Manage capacity planning and address performance issues.
• Lead root cause analyses and preventative measures.
• Collaborate with engineering, field ops and customer support.
• Oversee vendor relationships for monitoring tools and support.

Connaissances

Network operations

Incident management

Team leadership

ITIL processes

Network troubleshooting

Vendor management

Formation

Bachelor’s degree in Telecommunications

Outils

Network monitoring tools

Description du poste

About the Role

Our client, a major telecommunications operator, is seeking an experienced and strategic Telecommunications Network Operations Manager to lead their network operations center (NOC) in Randburg, Gauteng. This critical role involves overseeing the day-to-day operations of the network, ensuring maximum availability, performance, and reliability of all telecommunications services. The ideal candidate will have a strong background in network operations, incident management, team leadership, and a deep understanding of network infrastructure and technologies. You will be responsible for managing a team of skilled engineers and technicians, driving operational excellence, and implementing best practices to maintain service level agreements (SLAs).

Key Responsibilities

• Manage and lead the Network Operations Center (NOC) team, fostering a culture of accountability and high performance.
• Oversee the monitoring, troubleshooting, and resolution of network incidents and outages.
• Ensure the timely and effective restoration of services to meet or exceed SLA targets.
• Develop and implement operational procedures, policies, and best practices.
• Manage network capacity planning and proactively address potential performance issues.
• Lead root cause analysis for major incidents and implement preventative measures.
• Collaborate with other departments, including engineering, field operations, and customer support.
• Manage vendor relationships related to network monitoring tools and support.
• Drive continuous improvement initiatives within the NOC operations.
• Ensure compliance with security protocols and operational standards.

Requirements

• Bachelor's degree in Telecommunications Engineering, Computer Science, or a related field.
• Minimum of 7 years of experience in telecommunications network operations, with at least 3 years in a management role.
• Proven experience managing a Network Operations Center (NOC) environment.
• Strong understanding of network protocols, architectures, and troubleshooting methodologies.
• Experience with ITIL frameworks and incident management processes.
• Demonstrated leadership and team management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Familiarity with network monitoring and management tools.
• Strong communication and interpersonal skills.
• Ability to work under pressure and make critical decisions in high-stakes situations.

Benefits

Our client offers a highly competitive executive salary, coupled with performance bonuses and a comprehensive benefits package including medical aid, a provident fund, and life insurance. Opportunities for advanced leadership training and professional development are provided. This role is based in our modern facilities in Randburg, Gauteng, offering a challenging yet rewarding work environment. You will lead a critical function within the organization, ensuring the seamless operation of vital telecommunications infrastructure.