Network Operations Manager

Placements24; Randburg; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid and retirement fund

Annual performance bonuses

Leadership training & industry certs

Job summary

Placements24 is seeking a Network Operations Manager to lead the NOC in Randburg, Gauteng, ensuring network availability, performance, and security.

You will manage a team of network professionals, drive operational excellence, and implement best practices across the network operations functions. The role combines leadership with hands-on oversight in a hybrid work environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 6+ years in network operations/engineering, with at least 3 years in a leadership or management role.
• Proven experience managing a Network Operations Center (NOC).
• Strong understanding of network infrastructure, protocols, and security principles.
• Experience with network monitoring tools and ticketing systems.
• Excellent leadership, team management, and communication skills.
• Strong analytical and problem-solving abilities.
• Knowledge of the telecoms industry is highly desirable.

Responsibilities

• Lead the Network Operations Center (NOC) team, including scheduling, performance management, and training.
• Oversee day-to-day network operations for high availability and performance.
• Develop and implement operational policies, procedures, and best practices.
• Monitor network performance and proactively identify and resolve issues.
• Manage incident response and resolution processes, minimizing downtime and impact.
• Plan and execute network maintenance and upgrade activities.
• Ensure the security of the network infrastructure.
• Collaborate with Engineering and Customer Support to ensure seamless service delivery.
• Manage vendor relationships related to network monitoring and management tools.
• Develop and report on KPIs for network operations.

Skills

Leadership

NOC management

Network operations

ITIL awareness

Security principles

Stakeholder communication

Vendor management

Education

Bachelor's degree

Job description

About the Role

Our client, a prominent telecommunications provider, is seeking a dynamic and experienced Network Operations Manager to oversee their network operations center in Randburg, Gauteng. This leadership role is responsible for ensuring the continuous availability, performance, and security of the company's network infrastructure. You will lead a team of skilled network professionals, manage daily operations, and implement strategies to enhance network reliability and efficiency. The ideal candidate will possess strong leadership capabilities, a deep technical understanding of network operations, and a proven ability to manage complex operational challenges in a fast-paced environment. This is a key position that contributes significantly to the seamless delivery of telecommunications services to a broad customer base. You will be instrumental in driving operational excellence and fostering a culture of continuous improvement within the network operations team.

Key Responsibilities

• Manage and lead the Network Operations Center (NOC) team, including scheduling, performance management, and training.
• Oversee the day-to-day operations of the network, ensuring high availability and performance.
• Develop and implement operational policies, procedures, and best practices.
• Monitor network performance and proactively identify and resolve issues.
• Manage incident response and resolution processes, minimizing downtime and impact.
• Plan and execute network maintenance and upgrade activities.
• Ensure the security of the network infrastructure.
• Collaborate with other departments (e.g., Engineering, Customer Support) to ensure seamless service delivery.
• Manage vendor relationships related to network monitoring and management tools.
• Develop and report on key performance indicators (KPIs) for network operations.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 6 years of experience in network operations or engineering, with at least 3 years in a leadership or management role.
• Proven experience managing a Network Operations Center (NOC).
• Strong understanding of network infrastructure, protocols, and security principles.
• Experience with network monitoring tools and ticketing systems.
• Excellent leadership, team management, and communication skills.
• Strong analytical and problem-solving abilities.Ability to work under pressure and manage multiple priorities.
• Experience with ITIL or other service management frameworks is a plus.
• Knowledge of the telecoms industry is highly desirable.

Benefits

• Our client offers a competitive salary package, commensurate with your experience and leadership skills, alongside a comprehensive benefits program including medical aid, a retirement fund, and annual performance bonuses.
• This hybrid role provides the flexibility to work both remotely and from our offices in Randburg.
• You will have access to extensive professional development opportunities, including leadership training and industry certifications.
• Join a collaborative and innovative environment where your contributions are recognized and valued.
• Be part of a leading telecoms organization committed to operational excellence and career growth within the vibrant Gauteng region.