Telecoms Network Operations Manager

Placements24; Soweto; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Remote work

Health insurance

Retirement contributions

Professional development

Job summary

Placements24 is seeking an experienced Telecoms Network Operations Manager for a fully remote role overseeing nationwide network infrastructure. You will lead a remote NOC, ensuring uptime, performance and reliability across services while driving cost-effective improvements.

The ideal candidate has 7+ years in telecom network operations, including 3+ years in management, with strong ITIL, leadership and communication skills.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Telecommunications, or related field.
• 7+ years in telecommunications network operations with 3+ years in management or leadership.

Responsibilities

• Lead and manage a geographically dispersed Network Operations Center (NOC) team.
• Oversee 24/7 monitoring, maintenance and troubleshooting of the network.
• Develop and implement operational policies, procedures and best practices.
• Ensure SLAs and KPIs are met.
• Manage incident response, problem resolution and change management.
• Drive continuous improvement within network operations.
• Collaborate with engineering and planning to ensure network stability and scalability.
• Manage vendor relationships and service contracts.
• Develop and manage operational budgets ensuring cost-effectiveness.
• Foster accountability, performance and technical excellence within the team.

Skills

Leadership

Remote team management

ITIL knowledge

NOC operations

Network operations

Education

Bachelor's degree in Computer Science/Engineering/Telecommunications

Tools

Network monitoring tools

Job description

About the Role

Our client is seeking an experienced and forward-thinking Telecoms Network Operations Manager for a fully remote position. This role is critical for overseeing the daily operations of the company's telecommunications network infrastructure, ensuring maximum uptime, performance, and reliability across all services. The ideal candidate will possess strong leadership skills, a deep understanding of network operations, and a proven ability to manage and motivate a remote team. This is a unique opportunity to lead network operations from anywhere, ensuring the seamless connectivity of services nationwide, including remote support for regions like Soweto .

Key Responsibilities

• Lead and manage a geographically dispersed network operations center (NOC) team.
• Oversee the monitoring, maintenance, and troubleshooting of the telecommunications network 24/7.
• Develop and implement operational policies, procedures, and best practices.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Manage incident response, problem resolution, and change management processes.
• Drive continuous improvement initiatives within network operations.
• Collaborate with engineering and planning teams to ensure network stability and scalability.
• Manage vendor relationships and service contracts related to network operations.
• Develop and manage operational budgets, ensuring cost-effectiveness.
• Foster a culture of accountability, performance, and technical excellence within the team.

Requirements

• Bachelor's degree in Computer Science, Engineering, Telecommunications, or a related field.
• Minimum of 7 years of experience in telecommunications network operations, with at least 3 years in a management or leadership role.
• Extensive knowledge of network protocols, technologies, and infrastructure (IP, MPLS, DWDM, wireless, VoIP).
• Proven experience managing NOC teams and operations in a high-availability environment.
• Strong understanding of ITIL best practices for incident, problem, and change management.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage and motivate remote teams effectively.
• Strong analytical and problem-solving abilities.
• Experience with network monitoring and management tools.
• Familiarity with the telecommunications challenges and opportunities in areas like Soweto is beneficial.

Benefits

• This is a fully remote position offering significant flexibility and autonomy.
• Our client provides a competitive executive salary, comprehensive benefits package including health insurance and retirement contributions, and ample opportunities for professional development and leadership growth.
• Join a dynamic, globally distributed team and play a vital role in maintaining the backbone of modern communication networks.