Lead Telecoms Network Operations Manager (Remote)

Placements24; Durban; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Home office stipend

Flexible working hours

Online training & certifications

Career advancement opportunities

Access to cutting-edge technologies

Job summary

Placements24 is seeking a Lead Telecoms Network Operations Manager to oversee a remote NOC across South Africa. You will lead a team of engineers and technicians, drive uptime, and implement monitoring and incident protocols to ensure reliable service delivery.

The role requires 8+ years in telecom operations, including 3+ years in leadership, with hands-on IP networks and wireless tech knowledge. A remote-capable, strategic leader will thrive in this fast-evolving environment.

Qualifications

• Bachelor's degree in telecommunications engineering, CS, or related field.
• Minimum 8 years in telecom network operations, with at least 3 years in leadership.
• Proven experience managing complex IP networks (routing, switching).
• Strong knowledge of wireless network operations (GSM, LTE, 5G).
• Experience with network monitoring tools (SolarWinds, Nagios, Zabbix).
• Experience in incident management processes.
• Excellent leadership and remote communication skills.
• ITIL knowledge desirable.

Responsibilities

• Lead a remote team of network operations engineers and technicians.
• Oversee daily operations of the telecommunications network to ensure uptime and performance.
• Develop and implement robust network monitoring strategies.
• Establish and manage incident response procedures for rapid resolution.
• Conduct performance analysis and capacity planning for growth.
• Implement and enforce operational policies and best practices.
• Manage vendor relationships for monitoring tools and support.
• Drive continuous improvement in NOC efficiency and service quality.
• Present regular operational reports to senior management.
• Ensure compliance with relevant regulations and security standards.

Skills

Leadership

Remote team management

Strategic thinking

Analytical thinking

Decision making under pressure

Communication skills

Education

Bachelor's degree in Telecommunications Engineering, Computer Science, or related field

Tools

SolarWinds

Nagios

Zabbix

ITIL knowledge

Job description

About the Role

Our client, a forward-thinking telecommunications provider, is seeking an experienced and strategic Lead Telecoms Network Operations Manager to oversee their network operations centre (NOC) from a fully remote capacity. This role is critical for ensuring the continuous, reliable, and efficient operation of our extensive telecommunications network infrastructure across South Africa . You will lead a high-performing team of network engineers and technicians, driving operational excellence and implementing best practices in network monitoring, fault resolution, and performance management. As a remote-first position, you will leverage advanced collaboration tools to manage your team and coordinate with various departments, ensuring seamless communication and swift incident response. We pride ourselves on a culture of innovation and continuous improvement, and this role offers a significant opportunity to shape the operational strategy of a growing company. The successful candidate will possess exceptional leadership skills, a deep technical understanding of telecom networks, and a proven ability to manage complex operational environments remotely. Your leadership will be key to maintaining the high standards our customers expect, ensuring uninterrupted service delivery. This is an excellent chance to take on a leadership role in a vital sector, with the flexibility and autonomy that a remote position offers.

Key Responsibilities

• Lead, manage, and mentor a remote team of network operations engineers and technicians.
• Oversee the daily operations of the telecommunications network, ensuring maximum uptime and performance.
• Develop and implement robust network monitoring strategies, identifying potential issues before they impact service.
• Establish and manage incident response procedures, ensuring rapid and effective resolution of network faults.
• Conduct regular performance analysis and capacity planning to support network growth and demand.
• Implement and enforce operational policies, procedures, and best practices.
• Manage vendor relationships related to network monitoring tools and operational support.
• Drive continuous improvement initiatives within the NOC to enhance efficiency and service quality.
• Prepare and present regular operational reports to senior management, highlighting key performance indicators and trends.
• Ensure compliance with all relevant industry regulations and security standards.

Requirements

• Bachelor's degree in Telecommunications Engineering, Computer Science, or a related technical field.
• Minimum of 8 years of experience in telecommunications network operations, with at least 3 years in a leadership role.
• Proven experience managing complex IP networks, including routing and switching technologies.
• Strong knowledge of wireless network operations (e.g., GSM, LTE, 5G).
• Expertise in network monitoring and management tools (e.g., SolarWinds, Nagios, Zabbix).
• Demonstrated experience in developing and implementing effective incident management processes.
• Excellent leadership, team management, and communication skills, adapted for a remote environment.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and make critical decisions in high-stakes situations.
• Familiarity with ITIL best practices is highly desirable.

Benefits

• Our client offers a competitive salary commensurate with experience, along with comprehensive health, dental, and vision insurance.
• As a fully remote position, you will receive a home office stipend, flexible working hours, and ample opportunities for professional growth through online training and certifications.
• You will be part of a supportive and collaborative team culture that values initiative and encourages career advancement.
• The company provides access to cutting-edge technologies and fosters an environment where your contributions directly impact the success of our critical infrastructure.
• Enjoy the convenience and autonomy of working from home while playing a key role in the telecommunications industry in South Africa .
• We invest in our employees' development and offer clear paths for career progression within the organization.