Senior Telecoms Network Operations Manager

Placements24; Vereeniging; Hybrid; ZAR 900,000 - 1,700,000; Full time

Benefits offered by this job

Health insurance

Remote work stipend

Professional development opportunities

Pension/retirement plan

Job summary

Placements24 is seeking an experienced Senior Telecoms Network Operations Manager to lead a remote NOC across a distributed team. You will drive monitoring, incident handling, and proactive optimization of large-scale IP/MPLS networks while ensuring security and high availability.

This fully remote role requires strong leadership, ITIL practices, and ability to coordinate with global teams. You will influence operations with robust processes and KPI-driven management.

Qualifications

• Bachelor's degree in CS/IT/Telecommunications or related field.
• 8+ years in telecom network operations with 3+ years in a leadership role.
• Strong IP/MPLS network experience and related tech.

Responsibilities

• Oversee day-to-day NOC operations in a remote-first environment.
• Lead and mentor a distributed team of NOC engineers.
• Develop and implement network monitoring and fault management procedures.
• Ensure timely resolution of incidents and outages, maintaining service levels.
• Manage network performance, capacity, and availability through proactive monitoring.
• Implement incident, problem, and change management processes.
• Coordinate with engineering for smooth transitions of new services and features.
• Define and track KPIs for NOC performance and operations.
• Drive continuous improvements in network operations.
• Ensure security policies protect network integrity.
• Manage vendor relationships for monitoring tools and support.

Skills

Leadership

Remote team management

ITIL knowledge

Network monitoring

Scripting

Education

Bachelor's degree in Computer Science/Information Technology/Telecommunications

Tools

SolarWinds

Nagios

Zabbix

Job description

About the Role

Our client, a leading telecommunications service provider, is seeking an experienced and dynamic Senior Telecoms Network Operations Manager to lead their remote network operations center (NOC). This fully remote role is essential for ensuring the continuous availability, performance, and security of our client's extensive network infrastructure. You will manage a distributed team of NOC engineers, driving operational excellence and implementing best practices in network monitoring, incident management, and problem resolution. This position offers the flexibility to work from anywhere, contributing to our client's global connectivity goals, while being based conceptually near Vereeniging, Gauteng, ZA .

Key Responsibilities

• Oversee the day-to-day operations of the Network Operations Center (NOC) in a remote-first environment.
• Lead, mentor, and manage a team of NOC engineers, fostering a high-performance culture.
• Develop and implement operational procedures, policies, and standards for network monitoring and fault management.
• Ensure timely and effective resolution of network incidents and service disruptions.
• Manage network performance, availability, and capacity through proactive monitoring and analysis.
• Implement and maintain robust incident, problem, and change management processes.
• Collaborate with engineering and deployment teams to ensure smooth transitions of new network services.
• Develop and manage key performance indicators (KPIs) for the NOC team and operations.
• Drive continuous improvement initiatives within the network operations function.
• Ensure compliance with security policies and procedures to protect network integrity.
• Manage vendor relationships related to network monitoring tools and support.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
• Minimum of 8 years of experience in telecommunications network operations, with at least 3 years in a management or team lead role.
• Proven expertise in managing large-scale IP/MPLS networks and associated technologies.
• In-depth knowledge of network monitoring tools (e.g., SolarWinds, Nagios, Zabbix) and incident management systems.
• Strong understanding of ITIL best practices.
• Excellent leadership, communication, and interpersonal skills, with experience managing remote teams.
• Ability to work under pressure and make critical decisions during network outages.
• Experience with network automation and scripting is a plus.

Benefits

This fully remote position offers a highly competitive salary, performance-based bonuses, and comprehensive health, dental, and vision insurance. Our client provides a generous retirement savings plan and a remote work stipend to enhance your home office setup. Opportunities for professional development, including advanced training and certifications, are readily available. You will join a collaborative and innovative team, benefiting from flexible working hours that facilitate global coordination, all while working remotely with a connection to Vereeniging, Gauteng, ZA .