Telecoms Network Operations Manager (Remote)

Placements24

Soweto

Hybrid

ZAR 900,000 - 1,500,000

Full time

3 days ago

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Benefits offered by this job

Fully remote work

Medical, dental, and vision insurance

Retirement fund contributions

Professional development opportunities

High-performance laptop and home офисe

Generous annual leave

Job summary

Placements24 is seeking an experienced Telecoms Network Operations Manager to lead a remote-first team across South Africa. You will be responsible for uptime, performance, security, and SLA adherence for nationwide network infrastructure.

You will guide incident, problem, and change management, monitor network metrics, and drive continuous improvement while coordinating with vendors and stakeholders. This fully remote role offers flexibility and remote collaboration opportunities.

Qualifications

10+ years of progressive experience in telecommunications network operations.
At least 5 years in a leadership or management role.
Proven experience managing remote technical teams.
Extensive knowledge of network protocols and technologies (MPLS, BGP, DWDM).
Strong ITIL framework knowledge for incident, problem, and change management.
Experience with network monitoring, performance analysis, and security tools.
Excellent strategic thinking, problem-solving and decision-making.
Exceptional communication and stakeholder management abilities.
Ability to thrive in a fast-paced remote-first environment.
Relevant industry certifications (e.g., CCIE, ITIL Expert) are advantageous.

Responsibilities

Oversee daily operations of the telecommunications network ensuring uptime and performance.
Lead and mentor a remote team of network operations engineers and technicians.
Develop and implement incident, problem, and change management processes.
Monitor network performance, identify trends, and implement proactive measures.
Ensure SLAs and KPIs are met across the network.
Manage vendor relationships to ensure QoS.
Develop and maintain network documentation and procedures.
Drive continuous improvement in network operations.
Oversee network security operations and policy adherence.
Manage capacity planning and resource allocation.
Prepare regular performance and incident reports for senior management.

Skills

Leadership

Remote team management

Incident management

Problem management

Change management

Network monitoring

Security tools

Strategic thinking

Communication skills

Stakeholder management

Education

Bachelor's degree in Computer Science, Electrical Engineering, Telecommunications, or a related field

Master's degree (advantage)

Tools

Network management systems

ITIL tools

Monitoring tools

Job description

About the Role

Our client is a forward-thinking telecommunications company seeking a highly experienced and strategic Telecoms Network Operations Manager to lead their remote operations team. This role is pivotal in ensuring the optimal performance, availability, and security of our nationwide network infrastructure. The ideal candidate will have a deep understanding of network operations, incident management, performance monitoring, and team leadership within a remote-first environment. As a fully remote position, you will have the flexibility to work from anywhere within South Africa, collaborating closely with a dispersed team of engineers and technicians. You will be responsible for setting operational strategies, driving process improvements, and maintaining service level agreements (SLAs) to guarantee exceptional service delivery to our customers. If you are a seasoned operations leader with a passion for telecommunications and a proven ability to manage remote teams effectively, this is an unparalleled opportunity.

Key Responsibilities

Oversee the daily operations of the telecommunications network, ensuring maximum uptime and performance.
Lead, mentor, and manage a remote team of network operations engineers and technicians.
Develop and implement effective incident management, problem management, and change management processes.
Monitor network performance metrics, identify trends, and implement proactive measures to prevent outages.
Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs).
Manage relationships with vendors and service providers to ensure quality of service.
Develop and maintain comprehensive network documentation and operational procedures.
Drive continuous improvement initiatives within the network operations function.
Manage network security operations and ensure adherence to security policies.
Oversee network capacity planning and resource allocation.
Prepare regular reports on network performance, incident status, and operational efficiency for senior management.

Requirements

Bachelor's degree in Computer Science, Electrical Engineering, Telecommunications, or a related field; Master's degree is a plus.
10+ years of progressive experience in telecommunications network operations, with at least 5 years in a leadership or management role.
Proven experience managing and leading remote technical teams.
Extensive knowledge of network protocols, technologies (e.g., MPLS, BGP, DWDM), and network management systems.
Strong understanding of ITIL frameworks and best practices for incident, problem, and change management.
Experience with network monitoring, performance analysis, and security tools.
Excellent strategic thinking, problem-solving, and decision-making skills.
Exceptional communication, interpersonal, and stakeholder management abilities.
Ability to thrive in a fast-paced, remote-first work environment.
Relevant industry certifications (e.g., CCIE, ITIL Expert) are highly advantageous.

Benefits