Telecoms Network Operations Center (NOC) Supervisor

Placements24; Soweto; On-site; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Shift allowances

Health benefits

Training opportunities

Soweto location

Job summary

Placements24 in Soweto is seeking an experienced Telecoms NOC Supervisor to lead a dedicated team in real-time network monitoring, incident management and performance optimization.

You will implement SOPs, coordinate with engineering and support teams, mentor staff and report on trends in a high-pressure environment.

Qualifications

• Proven NOC or network operations experience with leadership experience.
• Strong knowledge of telecom network technologies, protocols and monitoring tools.
• Experience with incident management and problem-solving methodologies.
• Excellent leadership, communication, and team management skills.
• Ability to work under pressure and make critical decisions during network incidents.

Responsibilities

• Supervise and mentor a team of NOC technicians, ensuring effective shift management and performance.
• Oversee real-time monitoring of network infrastructure, prioritizing critical incidents.
• Manage the incident management process, ensuring timely resolution of outages and performance issues.
• Develop and refine SOPs for network monitoring, fault detection, and troubleshooting.
• Coordinate with engineering, field operations, and customer support teams to resolve network issues.
• Generate regular reports on network performance, incident trends, and team productivity.

Job description

About the Role

Our client is seeking an experienced Telecoms Network Operations Center (NOC) Supervisor to lead their dedicated team in Soweto. This critical role involves overseeing the real-time monitoring, management, and resolution of network incidents to ensure the continuous availability and optimal performance of our telecommunications services. You will be responsible for guiding the NOC team, implementing efficient operational procedures, and liaising with other departments to address network issues promptly. This is a key leadership position offering the opportunity to manage a vital operational function within a growing company, contributing to service reliability and customer satisfaction.

Key Responsibilities

• Supervise and mentor a team of NOC technicians, ensuring effective shift management and performance.
• Oversee the real-time monitoring of network infrastructure, identifying and prioritizing critical incidents.
• Manage the incident management process, ensuring timely and effective resolution of network outages and performance issues.
• Develop and refine standard operating procedures (SOPs) for network monitoring, fault detection, and troubleshooting.
• Coordinate with engineering, field operations, and customer support teams to resolve network issues.
• Generate regular reports on network performance, incident trends, and team productivity.

Requirements

• Proven experience in a NOC or network operations environment, with at least 2 years in a supervisory or lead role.
• Strong understanding of telecommunications network technologies, protocols, and monitoring tools.
• Experience with incident management and problem-solving methodologies.
• Excellent leadership, communication, and team management skills.
• Ability to work effectively under pressure and make critical decisions during network emergencies.

Benefits

• Competitive annual salary with shift allowances.
• Comprehensive health and wellness benefits.
• Opportunities for advanced training in network operations and management.
• Work within a critical operational hub in Soweto .
• A structured environment focused on performance and continuous improvement.