Telecommunications Installation Technician

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Remote work flexibility

Advanced diagnostic tools

Training opportunities

Team collaboration

Job summary

Placements24 is seeking a Telecommunications Installation Technician to provide remote support for network infrastructure deployments. You will guide field technicians and end-users through troubleshooting steps and install/configure telecom equipment remotely, ensuring reliable network services.

The role emphasizes strong problem-solving, clear remote communication, and collaboration with internal teams to improve remote support processes and documentation.

Qualifications

• Experience in telecommunications installation, maintenance, or support.
• Proficiency with network diagnostic tools and protocols (e.g., TCP/IP, DNS, DHCP).
• Familiarity with routers, switches, and modems.

Responsibilities

• Provide remote technical assistance for installation and setup of telecommunications equipment.
• Guide field technicians and customers through troubleshooting of network connectivity and hardware issues.
• Utilize remote diagnostic tools to assess network performance and identify problems.
• Document remote support interactions and resolutions.
• Collaborate with internal teams to resolve technical challenges affecting installations.
• Contribute to remote support documentation and best practices.

Skills

Telecommunications installation

Networking basics

Networking hardware

Remote communication

Customer service

Education

High school diploma

Tools

TCP/IP tools

DNS

DHCP

Job description

About the Role

Our client requires a diligent Telecommunications Installation Technician to provide remote support and guidance for network infrastructure deployments. This role focuses on assisting field teams and end-users through remote troubleshooting, diagnostic assessments, and providing step-by-step instructions for installation and configuration tasks. You will be instrumental in ensuring the seamless setup of telecommunication systems, leveraging your technical expertise to resolve issues efficiently without being physically present. This is a fantastic opportunity for someone looking to apply their skills in a dynamic, technology-driven environment, contributing to the expansion and reliability of network services.

Key Responsibilities

• Provide remote technical assistance for the installation and setup of telecommunications equipment.
• Guide field technicians and customers through troubleshooting processes for network connectivity and hardware issues.
• Utilize remote diagnostic tools to assess network performance and identify potential problems.
• Document all remote support interactions, including common issues and their resolutions.
• Collaborate with internal teams to resolve complex technical challenges affecting installations.
• Contribute to the development of remote support documentation and best practices.

Requirements

• Experience in telecommunications installation, maintenance, or support.
• Proficiency with network diagnostic tools and protocols (e.g., TCP/IP , DNS, DHCP).
• Familiarity with various types of telecommunications hardware, including routers, switches, and modems.
• Strong problem-solving abilities and customer service orientation.
• Ability to effectively communicate technical instructions remotely.
• High school diploma or equivalent; relevant certifications are a plus.

Benefits

• Competitive salary and remote work flexibility.
• Access to advanced diagnostic and remote support tools.
• Opportunities for training in new telecommunications technologies.
• Contribution to the development and expansion of communication networks.
• A supportive and collaborative remote team environment.