Remote Telecoms Field Technician

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health and wellness benefits

Remote work

Training opportunities

Remote-first environment

Job summary

Placements24 is seeking a dedicated Remote Telecoms Field Technician to join a national leader in telecommunications. The role is fully remote and home-based, performing diagnostics, installations, and remote configurations to maintain network performance.

You will work with senior engineers, use remote support tools, and document resolutions in the ticketing system, while prioritizing customer satisfaction and service quality.

Qualifications

• Proven experience as Telecommunications Technician or similar role.
• Strong understanding of network infrastructure and services.
• Familiarity with VoIP, DSL, and Fiber technologies.

Responsibilities

• Remotely diagnose, troubleshoot, and resolve telecom issues.
• Perform remote installations, configurations, and upgrades of network hardware and software.
• Conduct virtual site inspections and assessments using provided tools.
• Document troubleshooting steps and resolutions in the ticketing system.
• Adhere to company policies, procedures, and safety standards.

Skills

Remote support

Network diagnostics

VoIP

Fiber

DSL

Tools

Remote diagnostic tools

Ticketing systems

Job description

About the Role

Our client, a national telecommunications leader, is seeking a dedicated and skilled Remote Telecoms Field Technician to join their fully remote workforce. This role is crucial for ensuring the seamless operation and maintenance of our client's extensive network infrastructure across various regions. While the role is remote, it requires a proactive approach to problem-solving and the ability to manage your own schedule efficiently. You will be responsible for performing diagnostic tests, repairs, and installations of telecommunications equipment from your home office, leveraging advanced remote diagnostic tools and virtual support systems. This is an excellent opportunity for an experienced technician to leverage their skills in a flexible, remote-first environment, contributing significantly to the company's service delivery commitments. You will be a key player in maintaining high standards of service quality without the need for physical presence in a central office.

Key Responsibilities

• Remotely diagnose, troubleshoot, and resolve technical issues related to telecommunications equipment and services.
• Perform remote installations, configurations, and upgrades of network hardware and software.
• Conduct virtual site inspections and assessments using provided tools and documentation.
• Communicate effectively with customers and internal support teams to provide timely and accurate technical assistance.
• Document all troubleshooting steps, resolutions, and service reports accurately in the company's ticketing system.
• Adhere to all company policies, procedures, and safety standards.
• Proactively monitor network performance and identify potential issues before they impact service.
• Manage and maintain a home office environment equipped with necessary tools and a reliable internet connection.
• Collaborate with senior technicians and engineers on complex technical challenges.
• Provide first-level support for a wide range of telecommunications products and services.

Requirements

• Proven experience as a Telecommunications Technician or similar role, with a strong understanding of network infrastructure.
• Proficiency in diagnosing and repairing common telecommunications hardware and software issues.
• Familiarity with various telecommunications protocols and technologies (e.g., VoIP, DSL, Fiber).
• Excellent remote troubleshooting and problem-solving skills.
• Strong technical aptitude and the ability to quickly learn new technologies.
• Exceptional communication and customer service skills, delivered effectively in a remote setting.
• Self-motivated with the ability to work independently and manage time effectively in a remote work environment.
• Reliable high-speed internet connection and a dedicated home office space.
• Experience with remote support tools and ticketing systems is a plus.
• Ability to interpret technical diagrams and documentation.

Benefits

• This fully remote position offers significant flexibility and autonomy.
• Our client provides a competitive remuneration package, health and wellness benefits, and a supportive virtual work environment.
• You will have access to ongoing training and development opportunities to enhance your technical expertise.
• This role is ideal for individuals seeking a remote career in the telecommunications industry, allowing for a better work-life balance.
• Benefit from a company culture that values innovation, efficiency, and employee well-being, all from the comfort of your chosen location.