Remote Telecoms Technician

Placements24; Gauteng; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work arrangement

Company-provided equipment

Health insurance and paid time off

Opportunities for telecoms training/cs

Job summary

Placements24 is seeking a dedicated Remote Telecoms Technician to join our fully remote operations team. You will diagnose and resolve telecoms issues, perform remote configurations, and support the company’s connectivity for users from a distance.

The role emphasizes independent work, precise communication, and detailed ticketing to keep systems running smoothly. The ideal candidate works well in a virtual environment, communicates clearly, and maintains thorough records.

Qualifications

• Proven experience as a Telecoms Technician or in a similar IT support role.
• Strong understanding of VoIP, cellular networks, and data transmission.
• Proficient in remote diagnostics and troubleshooting.
• Familiar with routers, switches, and modems.
• Excellent problem-solving and customer service skills.
• Ability to work independently in a remote setting.

Responsibilities

• Provide remote technical support for network hardware and software issues in telecoms systems.
• Perform remote diagnostics, troubleshooting, and resolution of connectivity and performance problems.
• Configure, install, and manage network devices and services per procedures.
• Monitor network performance and proactively identify potential issues.
• Document issues, solutions, and configurations in the ticketing system.
• Collaborate with senior engineers on network upgrades and maintenance projects.

Skills

Telecoms Technician

Telecommunications principles

Remote diagnostics

Networking hardware

Customer service

Independent work

Job description

About the Role

Our client is looking for a dedicated Remote Telecoms Technician to join their fully remote operations team. This role is crucial for supporting and maintaining the company's telecommunications infrastructure from a distance, ensuring seamless connectivity for all users. You will be responsible for diagnosing and resolving technical issues, performing remote configurations, and contributing to the overall efficiency of our network. The ideal candidate is self-motivated, detail-oriented, and possesses excellent communication skills, comfortable working independently in a virtual environment. This is an excellent opportunity to build a career in the fast-paced telecoms industry without the need for daily office commute.

Key Responsibilities

• Provide remote technical support for network hardware and software issues related to telecommunications systems.
• Perform remote diagnostics, troubleshooting, and resolution of connectivity and performance problems.
• Configure, install, and manage network devices and services according to established procedures.
• Monitor network performance and proactively identify potential issues before they impact service.
• Document all technical issues, solutions, and configurations accurately in the ticketing system.
• Collaborate with senior engineers and other IT personnel on network upgrades and maintenance projects.

Requirements

• Proven experience as a Telecoms Technician or in a similar IT support role.
• Strong understanding of telecommunications principles, including VoIP, cellular networks, and data transmission.
• Proficiency in troubleshooting common network issues and using remote diagnostic tools.
• Familiarity with network hardware such as routers, switches, and modems.
• Excellent problem-solving abilities and customer service skills.
• Ability to work independently and manage time effectively in a remote setting .

Benefits

• Competitive salary commensurate with experience.
• Fully remote work arrangement.
• Company-provided equipment and software.
• Opportunities for advanced training and telecoms certifications .
• Health insurance and paid time off.