Telecommunications Field Service Technician

Placements24; Richards Bay; On-site; ZAR 310,000 - 420,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Medical insurance

Dental insurance

Training opportunities

Career advancement

Team environment

Job summary

Placements24 is seeking a Telecommunications Field Service Technician to support operations in Richards Bay, KwaZulu-Natal. You will install, configure, and test CPE devices, and troubleshoot DSL, fiber, and wireless broadband services at customer premises and network spots.

The role requires 3+ years in field service within telecoms, strong problem-solving and customer service skills, and the ability to work independently with a valid driver's license. Some weekend work may be required.

Qualifications

• Minimum of 3 years field service experience in telecom.
• Experience installing/troubleshooting DSL, fiber optic, and wireless broadband.
• Proficient with testing equipment such as multimeters and network testers.

Responsibilities

• Install, configure, and test CPE devices (modems, routers, switches).
• Troubleshoot voice, data, and video services to resolve issues.
• Maintain and upgrade network components.
• Respond to service calls and complete work orders on time.
• Educate customers on service usage and basic troubleshooting.
• Ensure compliance with safety standards.
• Maintain records of calls, equipment, and resolutions.
• Collaborate with dispatch and support teams.
• Identify opportunities for service upgrades.

Skills

Customer service

Interpersonal skills

Problem-solving

Time management

Independent work

Education

High school diploma

Telecommunications/electronics certifications

Tools

Multimeters

Network testers

Cable locators

Job description

About the Role

Our client, a key player in the **telecoms** sector, is seeking a diligent and technically skilled Telecommunications Field Service Technician to support its operations in **Richards Bay, KwaZulu-Natal**. This role is vital for ensuring the seamless installation, maintenance, and repair of telecommunications equipment and services at customer premises and network infrastructure points. The ideal candidate will be customer-focused, adept at problem-solving, and committed to upholding the high standards of service delivery that our client is known for. This is a hands-on role essential for maintaining the connectivity that powers businesses and communities in the **Richards Bay** region.

Key Responsibilities

• Install, configure, and test telecommunications equipment, including modems, routers, switches, and other customer premises equipment (CPE).
• Perform troubleshooting and diagnostics on voice, data, and video services to resolve customer issues efficiently.
• Conduct routine maintenance and upgrades on network infrastructure components.
• Respond to service calls and complete work orders within specified timeframes.
• Educate customers on service usage and basic troubleshooting steps.
• Ensure all work is performed in compliance with company safety standards and procedures.
• Maintain accurate records of service calls, equipment used, and resolutions provided.
• Collaborate with dispatch and technical support teams to ensure timely issue resolution.
• Identify opportunities for service upgrades or additional services for customers.

Requirements

• High school diploma or equivalent; technical certifications in telecommunications or electronics are a strong advantage.
• Minimum of 3 years of experience in a field service role within the telecommunications industry.
• Proficiency in installing and troubleshooting DSL, fiber optic, and wireless broadband technologies.
• Familiarity with testing equipment such as multimeters, network testers, and cable locators.
• Strong understanding of telecommunications principles, including networking fundamentals (TCP/IP, Ethernet).
• Excellent customer service and interpersonal skills.
• Ability to work independently and manage time effectively in a field environment.
• Physical ability to climb ladders, work in confined spaces, and lift moderately heavy equipment.
• Valid driver's license with a clean driving record.
• Willingness to work flexible hours, including some weekends and evenings as required.

Benefits

• Competitive base salary and potential for performance-based bonuses.
• Company vehicle, fuel card, and mobile phone provided.
• Comprehensive medical and dental insurance plans.
• Paid training and certification opportunities.
• Opportunities for career advancement within a reputable **telecoms** organization.
• A supportive team environment in **KwaZulu-Natal**.
• Generous paid time off.