Telecoms Field Service Technician

Placements24; Benoni; On-site; ZAR 96,000 - 152,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Mobile phone

Health insurance

Retirement benefits

On-the-job training

Uniform and safety equipment

Job summary

Placements24 in Benoni, Gauteng, is seeking a Telecoms Field Service Technician to install, maintain, and repair telecom equipment at customer premises. You will travel within Benoni and nearby districts delivering high-quality service and troubleshooting complex issues with internet, voice, and data services.

The role requires hands-on technical skills, customer focus, and the ability to work independently with a valid driver’s license and a safe driving record.

Qualifications

• Minimum 2 years of field service experience in telecommunications.
• Strong knowledge of DSL, Fibre, WiFi and VoIP technologies.
• Proficient with hand tools and diagnostic equipment.
• Customer-focused with strong problem-solving skills.
• Valid driver’s license and clean driving record.
• Must reside in or near Benoni, Gauteng.

Responsibilities

• Install, configure, and test telecom equipment at customer premises.
• Perform routine maintenance and upgrades on network infrastructure and customer premises equipment.
• Diagnose and troubleshoot internet, voice, and data services.
• Repair or replace faulty equipment and components.
• Coordinate with the NOC and support teams to resolve escalated issues.
• Maintain accurate records of service calls and inventory used.
• Adhere to safety protocols and environmental regulations.

Skills

2+ years field service experience

Telecommunications tech knowledge

Troubleshooting & customer service

Valid driver’s license

Tools

Multimeter

Cable tester

Diagnostic software

Job description

About the Role

Our client, a leading telecommunications infrastructure provider, is looking for a skilled and reliable Telecoms Field Service Technician to join their team based in Benoni, Gauteng . This hands-on role is essential for ensuring the quality and reliability of our client's network installations and maintenance services. You will be responsible for installing, maintaining, and repairing telecommunications equipment and infrastructure at customer premises and network points. This is an on-site position requiring you to travel within the Benoni area and surrounding districts to deliver exceptional service. The ideal candidate is technically proficient, customer-focused, and possesses excellent problem-solving skills to address field-related challenges effectively.

Key Responsibilities

• Install, configure, and test telecommunications equipment, including routers, switches, modems, and fibre optic termination points.
• Perform routine maintenance and upgrades on network infrastructure and customer premises equipment.
• Diagnose and troubleshoot technical issues related to internet, voice, and data services.
• Repair or replace faulty equipment and components as needed.
• Ensure all installations and repairs meet company standards and industry best practices.
• Provide technical support and guidance to customers, explaining services and troubleshooting steps clearly.
• Maintain accurate records of service calls, work performed, and inventory used.
• Adhere to safety protocols and environmental regulations at all times.
• Collaborate with the NOC and other support teams to resolve escalated issues.
• Manage a service vehicle and stock of equipment and parts efficiently.

Requirements

• Minimum of 2 years of experience as a Field Service Technician or similar role in the telecommunications industry.
• Strong understanding of telecommunications technologies, including DSL, Fibre Optics, Wi‑Fi, and VoIP.
• Proficiency in using hand tools, testing equipment (e.g., multimeters, cable testers), and diagnostic software.
• Excellent troubleshooting and problem‑solving skills.
• Strong customer service orientation with good communication and interpersonal abilities.
• Ability to work independently, manage time effectively, and meet service schedules.
• Valid driver's license and a clean driving record are mandatory.
• Physical ability to climb ladders, work in confined spaces, and lift moderate weights.
• Must be reliable, punctual, and committed to quality workmanship.
• Reside in or near Benoni, Gauteng .

Benefits

• Competitive hourly wage and potential for overtime pay.
• Company‑provided service vehicle, fuel card, and mobile phone.
• On‑the‑job training and opportunities for further technical certifications.
• Health insurance and retirement benefits.
• A stable and supportive work environment with a growing company.
• Opportunity to work with modern telecommunications technology in Gauteng .
• Uniform and safety equipment provided.