Telecommunications Field Service Technician

Placements24; Paarl; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Company vehicle

Performance-based incentives

Comprehensive benefits package

Job summary

Placements24 is seeking a Telecommunications Field Service Technician to cover the Paarl, Western Cape region. The role involves installation, maintenance, and repair of telecom equipment at customer sites, including fiber optic systems.

You will be the frontline representative ensuring high-quality service and customer satisfaction while working independently in the field. The ideal candidate has a technical qualification in Telecommunications or Electronics, at least 3 years' field experience,

Qualifications

• Technical qualification in Telecommunications, Electronics, or related field.
• Minimum 3 years of experience as a Field Service Technician or similar in telecommunications.
• Proven fiber optic installation and troubleshooting experience.
• Knowledge of broadband technologies (DSL, Cable, Fiber).
• Strong diagnostic and problem-solving skills.
• Excellent customer service and communication abilities.

Responsibilities

• Install, configure, and maintain telecommunications equipment including modems, routers, fiber optic cables.
• Troubleshoot and repair service issues for residential and business customers.
• Perform installations of new services including broadband and voice lines.
• Conduct regular maintenance checks on customer equipment and network infrastructure.
• Educate customers on the use of services and equipment.
• Respond promptly to service calls and ensure timely resolution of issues.
• Adhere to safety protocols and company procedures.
• Maintain records of work performed and inventory.
• Manage service vehicle and tools.
• Report faults to technical teams and provide exceptional customer service.

Education

Technical qualification in Telecommunications or Electronics

Tools

Fiber optic testing tools

Job description

About the Role

Our client, a rapidly expanding telecommunications company, is looking for a skilled and customer-focused Telecommunications Field Service Technician to serve the Paarl, Western Cape region. In this hands-on role, you will be responsible for the installation, maintenance, and repair of telecommunications equipment and services at customer premises. This includes fiber optic installations, broadband services, and potentially other communication technologies. You will be the frontline representative of our client, ensuring customer satisfaction through high-quality service delivery and technical expertise. The ideal candidate is proficient in troubleshooting, possesses excellent manual dexterity, and has a strong commitment to safety and professionalism. This is a fantastic opportunity for individuals who enjoy working independently in the field and contributing directly to customer connectivity solutions in the beautiful Paarl area.

Key Responsibilities

Install, configure, and maintain telecommunications equipment, including modems, routers, fiber optic cables, and related hardware. Troubleshoot and repair service issues for residential and business customers. Perform installations of new services, including broadband internet and voice lines. Conduct regular maintenance checks on customer equipment and network infrastructure. Educate customers on the use of their telecommunications services and equipment. Respond promptly to service calls and ensure timely resolution of issues. Adhere to safety protocols and company procedures at all times. Maintain accurate records of work performed, including service tickets and inventory. Manage assigned service vehicle and tools effectively. Report any network or equipment faults to the relevant technical teams. Provide exceptional customer service and build positive customer relationships. Work effectively independently and manage daily schedules.

Requirements

A technical qualification or relevant certification in Telecommunications, Electronics, or a related field. Minimum of 3 years of experience as a Field Service Technician or similar role in the telecommunications industry. Proven experience with fiber optic installation and troubleshooting techniques. Knowledge of broadband technologies (DSL, Cable, Fiber). Familiarity with common telecommunications equipment and testing tools. Strong diagnostic and problem-solving skills. Excellent customer service and communication abilities. Ability to work independently and manage time effectively. Valid driver's license and a clean driving record are mandatory. Physical ability to climb ladders, crawl in confined spaces, and lift equipment as needed. Willingness to work flexible hours, including weekends and holidays, as required.

Benefits

Our client offers a competitive base salary, performance-based incentives, a company vehicle, and a comprehensive benefits package. You will receive ongoing training to keep your skills current with the latest telecommunications technologies. This role offers the satisfaction of direct customer interaction and problem-solving within the scenic region of Paarl, Western Cape.