Telecommunications Field Service Engineer

Placements24; Mossel Bay; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Mobile phone

Medical aid

Retirement fund

Specialised training

Career advancement

Job summary

Placements24 is seeking a Telecommunications Field Service Engineer to install, maintain, and repair advanced telecom equipment across Mossel Bay and surrounding areas. The role combines on-site field work with remote administrative tasks in a hybrid model.

You'll diagnose RF and IP networking issues, conduct site surveys, and ensure service quality while travelling extensively in the Western Cape. A Diploma/Degree in Electrical Engineering or Telecommunications and 4+ years in field service are

Qualifications

• Diploma or Degree in Electrical Engineering, Telecommunications, or related field; certifications are a strong advantage.
• Minimum of 4 years in a field service role within telecommunications.
• Solid understanding of wireless and fixed-line technologies including RF, IP networking, and switches.
• Proficiency with diagnostic tools and test equipment such as spectrum analyzers, OTDRs, and multimeters.
• Ability to troubleshoot complex technical issues in a field environment.
• Excellent customer service and communication skills with a professional demeanor.
• Ability to work independently, manage time effectively, and be flexible with hours/locations.
• Valid driver’s license and willingness to travel extensively within the Mossel Bay region.
• Experience with Cisco, Ericsson, or Nokia is a plus.
• Comfort with a hybrid role balancing field duties and administrative tasks.

Responsibilities

• Install, configure, test, and commission telecom equipment at customer sites (radios, antennas, switches, routers).
• Perform routine maintenance and preventative checks on network infrastructure to minimise downtime.
• Diagnose and troubleshoot hardware and software issues in telecom systems and implement repairs.
• Respond to service calls and emergency repairs with swift resolution.
• Provide technical support and guidance to customers on their telecom systems.
• Conduct site surveys and assessments for optimal equipment placement and network config.
• Maintain accurate records of service calls, repairs, tests, and equipment status.
• Collaborate with internal teams to resolve complex problems and adhere to safety protocols.
• Continuously update technical knowledge to keep pace with evolving telecom tech.

Skills

RF principles

IP networking

Switching systems

Troubleshooting

Customer service

Time management

Travel readiness

Hybrid work

Education

Diploma or Degree in Electrical Engineering/Telecommunications

Tools

Spectrum analyzers

OTDRs

Multimeters

Job description

About the Role

About the Role Our client, a significant provider of telecommunications infrastructure, is seeking a diligent and technically adept Telecommunications Field Service Engineer to join their team. This role will primarily focus on the installation, maintenance, and repair of advanced telecommunications equipment across the **Mossel Bay, Western Cape** region and surrounding areas. You will be instrumental in ensuring the optimal performance and reliability of our client's network services for their diverse customer base. The ideal candidate possesses strong diagnostic skills, a comprehensive understanding of various telecom systems, and a commitment to providing excellent on-site customer support. This position involves regular travel within the designated region, with a hybrid work model incorporating both field service and some administrative tasks performed remotely or at a local hub.

Key Responsibilities

• Install, configure, test, and commission telecommunications equipment, including radios, antennas, switches, and routers at customer sites.
• Perform routine maintenance and preventative checks on network infrastructure to ensure optimal performance and minimise downtime.
• Diagnose and troubleshoot hardware and software issues related to telecommunications systems, implementing timely and effective repairs.
• Respond to service calls and emergency repair requests, ensuring swift resolution of critical issues.
• Provide technical support and guidance to customers regarding the use and maintenance of their telecommunications systems.
• Conduct site surveys and assessments to determine optimal equipment placement and network configuration.
• Maintain accurate and detailed records of all service calls, repairs, tests performed, and equipment status.
• Collaborate with the internal technical support team and engineering departments to resolve complex problems.
• Adhere to all company safety protocols and procedures while working on-site.
• Continuously update technical knowledge and skills to keep pace with evolving telecommunications technologies.

Requirements

• Diploma or Degree in Electrical Engineering, Telecommunications, or a related technical field. Relevant industry certifications are a strong advantage.
• Minimum of 4 years of experience in a field service role within the telecommunications industry.
• Solid understanding of wireless and fixed-line telecommunications technologies, including RF principles, IP networking, and switching systems.
• Proficiency with diagnostic tools and test equipment (e.g., spectrum analyzers, OTDRs, multimeters).
• Proven ability to troubleshoot complex technical issues in a field environment.
• Excellent customer service and communication skills, with a professional demeanour.
• Ability to work independently and manage time effectively, with a flexible approach to working hours and locations.
• Valid driver's license and a willingness to travel extensively within the Mossel Bay region.
• Experience with specific equipment manufacturers (e.g., Cisco, Ericsson, Nokia) is a plus.
• Must be comfortable working in a hybrid capacity, balancing field duties with administrative tasks.

Benefits

• Our client offers a competitive salary and benefits package, including performance bonuses and potential for overtime pay.
• A company vehicle, fuel card, and mobile phone are provided for business use.
• Comprehensive medical aid and retirement fund contributions are included.
• Opportunities for specialised training and career advancement within the company are readily available.
• This hybrid role provides a balance of field work and flexibility, situated in the scenic coastal town of Mossel Bay, Western Cape.

You will be part of a reputable organisation committed to technological excellence and customer satisfaction. The company fosters a supportive team environment focused on professional growth and development.