Field Service Engineer - Telecoms

Placements24; Klerksdorp; On-site; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Tool allowance

Company vehicle

Performance bonuses

Medical aid

Retirement fund

Training opportunities

Job summary

Placements24 is seeking a Field Service Engineer for the Klerksdorp, North West region. The role is field-based with extensive travel and focuses on installation, maintenance, repair, and troubleshooting of telecom systems at customer sites.

You will diagnose issues, perform preventive maintenance, document activities, and provide on-site support while adhering to safety protocols. A strong customer service ethos and teamwork with the central engineering team are essential.

Qualifications

• National Diploma or Bachelor's degree in Electrical Engineering, Electronics, Telecommunications, or a related technical field.
• Minimum of 3 years of experience as a Field Service Engineer or in a similar role within telecommunications.
• Strong understanding of telecommunications hardware, software, and network protocols.
• Proficiency with diagnostic tools, test equipment, and telecom hand tools.
• Ability to read and interpret technical schematics and documentation.
• Excellent problem-solving and diagnostic skills.
• Strong customer service and communication skills.
• Valid driver's license and clean driving record.
• Willingness to travel extensively within North West and relocate to Klerksdorp.

Responsibilities

• Install, commission, and maintain telecommunications equipment at customer sites.
• Perform routine diagnostics and preventative maintenance for optimal performance.
• Troubleshoot and resolve technical issues reported by customers or monitoring systems.
• Respond to service calls and emergency repairs within the Klerksdorp area.
• Document all service activities, parts used, and time spent.
• Collaborate with the central engineering team to resolve complex problems.
• Adhere to safety regulations and company procedures during field operations.
• Maintain organized inventory of spare parts and tools in the service vehicle.

Skills

Telecom hardware

Diagnostics

Customer service

Networking knowledge

Field service

Education

National Diploma in Electrical Engineering

Bachelor's degree in Electronics/Telecommunications

Tools

Diagnostic tools

Test equipment

Hand tools

Job description

About the Role

Our client is seeking a dedicated and skilled Field Service Engineer to join their technical operations team, serving the **Klerksdorp, North West** region. This position is crucial for ensuring the operational integrity of our client's telecommunications equipment and infrastructure at customer sites. The role is predominantly field-based, requiring extensive travel within the specified area. You will be responsible for installations, maintenance, repairs, and troubleshooting of complex telecom systems. The ideal candidate is a hands-on problem-solver with a strong technical aptitude and excellent customer service skills. This role is vital for maintaining high levels of service and customer satisfaction.

Key Responsibilities

• Install, commission, and maintain a variety of telecommunications equipment, including (base stations , routers , switches , and transmission systems ).
• Perform routine diagnostics and preventative maintenance to ensure optimal equipment performance.
• Troubleshoot and resolve technical issues reported by customers or identified through monitoring systems.
• Respond promptly to service calls and emergency repair requests within the designated **Klerksdorp** area.
• Conduct thorough testing and verification of all installed or repaired equipment.
• Provide on-site technical support and guidance to customers.
• Document all service activities, including work performed, parts used, and time spent.
• Collaborate with the central engineering team to resolve complex technical problems.
• Adhere strictly to safety regulations and company procedures during all field operations.
• Maintain an organized inventory of spare parts and tools in your service vehicle.

Requirements

• National Diploma or Bachelor's degree in Electrical Engineering, Electronics, Telecommunications, or a related technical field.
• Minimum of 3 years of experience as a Field Service Engineer or in a similar technical support role within the telecommunications industry.
• Strong understanding of telecommunications hardware, software, and network protocols.
• Proficiency in using diagnostic tools, test equipment, and hand tools relevant to telecom installations.
• Ability to read and interpret technical schematics and documentation.
• Excellent problem-solving and diagnostic skills.
• Strong customer service and communication skills.
• Valid driver's license and a clean driving record are essential.
• Willingness to travel extensively within **North West** province and work flexible hours when required.
• Must reside in or be willing to relocate to **Klerksdorp, North West**.

Benefits

• Our client offers a competitive salary package, including a tool allowance and a company vehicle for business use.
• In addition to the base pay, performance bonuses are awarded.
• Comprehensive medical aid and a retirement fund are provided.
• Opportunities for further training and professional development in specialized telecom technologies are available.
• This field-based role offers autonomy and the chance to directly impact customer satisfaction and network reliability in the **Klerksdorp** region.
• Join a team dedicated to excellence in telecommunications service.