Field Service Engineer - Telecommunications

Placements24; Mossel Bay; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Medical insurance

Pension fund contributions

Travel expense reimbursement

Uniform and safety gear provided

Training and certification support

Job summary

Placements24 is seeking a Field Service Engineer for Mossel Bay, Western Cape. The role focuses on on-site installation, maintenance, and repair of telecommunications equipment, with emphasis on networking hardware, cabling, and diagnostic skills.

The ideal candidate will travel within the Mossel Bay area and surrounding districts, showing strong problem-solving abilities and a hands-on approach, while adhering to safety standards and company procedures.

Qualifications

• Strong understanding of networking concepts, protocols, and hardware.
• Proficient with diagnostic tools and testing equipment.
• Able to read and interpret technical manuals and schematics.
• Excellent customer service and communication skills.

Responsibilities

• Install, configure, and commission telecommunications equipment (routers, switches, base stations).
• Perform regular maintenance and preventative servicing on network infrastructure.
• Diagnose and resolve technical faults in telecommunications systems.
• Replace faulty hardware components and perform repairs.
• Maintain records of service calls, repairs, and inventory.
• Provide on-site technical support to customers and guidance.

Skills

Networking concepts

Diagnostics

Problem solving

Customer service

Time management

Independent work

Education

Electronics/Telecommunications qualification

Job description

About the Role

Our client, a prominent telecommunications infrastructure company, is actively seeking a diligent and technically adept Field Service Engineer to join their team in **Mossel Bay, Western Cape**. This critical role involves on-site installation, maintenance, and repair of telecommunications equipment and systems across the region. The ideal candidate will possess strong diagnostic and problem-solving skills, with a comprehensive understanding of networking hardware, cabling, and related technologies. You will be the face of our client for many customers, ensuring the smooth operation and optimal performance of their telecommunications services. This position requires a hands‑on approach, a commitment to safety, and the ability to travel regularly within the **Mossel Bay** area and surrounding districts. It's an excellent opportunity for a motivated individual to build a career in the essential field service sector of telecommunications, providing vital support to businesses and communities.

Key Responsibilities

• Perform installation, configuration, and commissioning of telecommunications equipment, including routers, switches, and base stations.
• Conduct regular maintenance checks and preventative servicing on network infrastructure.
• Diagnose and resolve technical issues and faults related to telecommunications systems.
• Perform repairs and replacements of faulty hardware components.
• Ensure all work complies with industry standards, safety regulations, and company procedures.
• Maintain accurate records of service calls, repairs, and inventory.
• Provide technical support and guidance to customers on-site.
• Collaborate with the central support team to **escalate** and resolve complex issues.
• Manage service schedules and travel efficiently within the assigned service area.
• Ensure customer satisfaction through timely and effective service delivery.

Requirements

• Technical qualification or certification in Electronics, Telecommunications, or a related field.
• Minimum of 3 years of experience as a Field Service Engineer or in a similar technical support role within telecommunications.
• Solid understanding of networking concepts, protocols, and hardware (routers, switches, modems).
• Proficiency in using diagnostic tools and testing equipment.
• Ability to read and interpret technical manuals and schematics.
• Strong problem‑solving and troubleshooting skills.
• Excellent customer service and communication skills.
• Valid driver's license and a reliable vehicle for travel.
• Ability to work independently and manage time effectively.
• Willingness to work flexible hours and occasional weekends or on‑call duties.

Benefits

• Competitive base salary with potential for overtime pay.
• Company‑provided tools and testing equipment.
• Fuel allowance and travel expense reimbursement.
• Comprehensive medical insurance plan.
• Pension fund contributions.
• Opportunities for specialized training and certification.
• Stable employment with a reputable company.
• Supportive team environment.
• Potential for advancement to senior field roles.
• Uniform and safety gear provided.