Telecom Network Operations Centre (NOC) Supervisor

Placements24; Bloemfontein; Sur place; ZAR 420 000 - 540 000; Plein temps

Avantages offerts par ce poste

Shift allowances

Performance-based bonuses

Medical aid

Retirement savings plan

Training opportunities

Résumé du poste

Placements24 is seeking a vigilant Telecom NOC Supervisor in Bloemfontein to lead a 24/7 network operations team. You will oversee real-time monitoring, incident response, and fault resolution to maintain high availability and SLA compliance.

Expect to implement SOPs, coordinate with engineering and support teams, and mentor operators. The ideal candidate has 5+ years in a NOC, 2+ in leadership, and strong ITIL knowledge; on-site work is required.

Qualifications

• Diploma or Bachelor's in IT/CS or related field.
• 5+ years in a NOC, 2+ in supervision.
• Experience with Nagios, Zabbix or SolarWinds.
• Strong leadership and communication skills.
• Shift work availability; on-site in Bloemfontein.

Responsabilités

• Supervise NOC team, provide guidance and evaluations.
• Monitor real-time network infra: routers, switches, servers.
• Respond to incidents and outages; ensure quick resolution.
• Coordinate with field ops, engineering, customer support.
• Develop SOPs for monitoring, incident mgmt, escalation.
• Maintain incident logs and network documentation.
• Ensure compliance with security policies in NOC.
• Analyze performance trends and generate improvement reports.
• Manage maintenance schedules and planned outages.
• Escalation point for critical issues.

Connaissances

Leadership

Communication

Interpersonal skills

Decision-making

Formation

Diploma/Bachelor's in IT/CS

Outils

Nagios

Zabbix

SolarWinds

Description du poste

About the Role

Our client, a major telecommunications provider, is seeking an experienced and vigilant Telecom Network Operations Centre (NOC) Supervisor to lead their operations in Bloemfontein, Free State . This critical role involves overseeing the daily activities of the NOC team, ensuring the continuous monitoring, management, and troubleshooting of the company's network infrastructure. The supervisor will be responsible for maintaining network availability, performance, and security, responding effectively to incidents, and ensuring service level agreements (SLAs) are met. This position requires strong leadership capabilities and a deep understanding of network operations and support. Due to the hands-on nature of overseeing critical network infrastructure and immediate incident response, this role requires the candidate to be on-site in Bloemfontein , with No remote work permitted.

Key Responsibilities

• Supervise and manage a team of NOC operators, providing guidance, training, and performance evaluations.
• Oversee the real-time monitoring of network infrastructure, including routers, switches, servers, and transmission systems.
• Respond to and manage network incidents and outages, ensuring swift resolution and minimizing service disruption.
• Coordinate with field operations, engineering, and customer support teams to resolve complex technical issues.
• Develop and implement standard operating procedures (SOPs) for network monitoring, incident management, and escalation.
• Maintain accurate incident logs, trouble tickets, and network documentation.
• Ensure compliance with all security policies and procedures within the NOC environment.
• Analyze network performance trends and generate reports to identify areas for improvement.
• Manage network maintenance schedules and coordinate planned outages.
• Act as a primary point of escalation for critical network issues.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in a Network Operations Centre (NOC) environment, with at least 2 years in a supervisory or team lead role.
• Proven experience with network monitoring tools (e.g., Nagios, Zabbix, SolarWinds).
• Strong understanding of networking concepts, TCP/IP, routing protocols, and various network topologies.
• Experience in troubleshooting and resolving hardware and software issues in a live network environment.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and make quick, sound decisions during critical incidents.
• Familiarity with ITIL best practices for incident and problem management.
• Shift work availability is essential for this role.
• Based in or willing to relocate to Bloemfontein, Free State .

Benefits

• Our client provides a competitive salary, along with shift allowances and performance-based bonuses.
• Employees benefit from comprehensive medical aid, a generous retirement savings plan, and opportunities for advanced training in network management and troubleshooting techniques.
• This role offers a crucial position within the operational backbone of a leading telecommunications company, based in Bloemfontein . You will gain invaluable experience in managing high-availability network systems.
• Additional benefits include annual leave, sick leave, and career progression opportunities within the organization.