Telecoms Network Operations Manager

Placements24; Randburg; Hybrid; ZAR 900.000 - 1.500.000; Vollzeit

Benefits dieser Stelle

Executive salary

Bonus program

Health benefits

Pension plan

Leave entitlement

Zusammenfassung

Placements24 in Randburg is seeking a Telecoms Network Operations Manager to lead the NOC, oversee 24/7 monitoring, ensure high availability, and drive security across the telecommunications network. You will mentor engineers, implement best practices, manage budgets, and report performance to senior management.

A strong background in TCP/IP, MPLS, BGP, OSPF, ITIL, and vendor relations is required, with proven leadership of technical teams in a fast-paced environment.

Qualifikationen

• Bachelor's degree in Computer Science, Engineering, IT, or related field.
• 7+ years in telecom network operations, with 3+ years in management.
• Proven leadership and ability to manage technical teams.
• Strong knowledge of TCP/IP, MPLS, BGP, OSPF, and security.
• Experience in 24/7 NOC operations and ITIL desirable.
• Excellent communication and stakeholder management.

Aufgaben

• Lead, manage, and mentor a team of network operations engineers and technicians.
• Oversee 24/7 monitoring, maintenance, and troubleshooting of the network infrastructure.
• Ensure high availability and performance, meeting SLAs.
• Develop and implement operational procedures and best practices for the NOC.
• Manage incident response and problem management processes.
• Collaborate with engineering, customer support, and product management.
• Manage vendor relationships and contracts for tools and equipment.
• Drive continuous improvement to enhance efficiency, reliability, and security.
• Develop and manage the NOC operational budget.
• Report performance, incident trends, and metrics to senior management.

Kenntnisse

Leadership

Crisis management

Problem solving

Stakeholder management

Communication

Team motivation

Ausbildung

Bachelor's degree in Computer Science / Engineering / IT

Tools

Network monitoring tools

Security principles

Jobbeschreibung

About the Role

Our client, a leading force in the telecommunications industry, is seeking an experienced and dynamic Telecoms Network Operations Manager to oversee their network operations center (NOC) in Randburg, Gauteng . This critical leadership role involves managing the day-to-day operations of the network, ensuring its optimal performance, availability, and security. The ideal candidate will have a proven track record in managing technical teams, deep knowledge of network infrastructure, and exceptional leadership and problem-solving skills. You will be responsible for leading the NOC team, implementing best practices, and ensuring the delivery of seamless telecommunications services to our client's extensive customer base. This is an exciting opportunity to take on significant responsibility within a key operational hub in Randburg .

Key Responsibilities

• Lead, manage, and mentor a team of network operations engineers and technicians.
• Oversee the monitoring, maintenance, and troubleshooting of the telecommunications network infrastructure 24/7.
• Ensure high availability and performance of network services, meeting or exceeding Service Level Agreements (SLAs).
• Develop and implement operational procedures, policies, and best practices for the NOC.
• Manage incident response and problem management processes, ensuring timely resolution of network issues.
• Collaborate with other departments, including engineering, customer support, and product management, to ensure operational alignment.
• Manage vendor relationships and support contracts related to network operations tools and equipment.
• Drive continuous improvement initiatives to enhance network efficiency, reliability, and security.
• Develop and manage the operational budget for the NOC.
• Report on network performance, incident trends, and operational metrics to senior management.

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Minimum of 7 years of experience in telecommunications network operations, with at least 3 years in a management or team lead role.
• Strong understanding of network protocols, technologies (e.g., TCP/IP, MPLS, BGP, OSPF), and network security principles.
• Experience managing and operating a 24/7 Network Operations Center (NOC).
• Proven ability to lead and motivate technical teams.
• Excellent problem-solving, decision-making, and crisis management skills.
• Strong knowledge of network monitoring and management tools.
• Excellent communication, interpersonal, and stakeholder management skills.
• Experience with ITIL best practices is highly desirable.
• Ability to work under pressure and manage multiple priorities effectively.

Benefits

• Competitive executive salary and performance-based bonus structure.
• Comprehensive health, retirement, and insurance benefits.
• Significant leadership opportunity within a major telecommunications provider.
• Professional development and continuous learning opportunities.
• A dynamic and challenging work environment in Randburg .
• Be part of a team ensuring critical communication infrastructure.
• Generous annual leave and other benefits.
• Opportunity to influence operational strategies and future network development.