IT Support Technician - Level 2

Placements24; Rustenburg; Hybrid; ZAR 165,000 - 248,000; Full time

Benefits offered by this job

Contract extension potential

Flexible working arrangements

On-site work in Rustenburg

Job summary

Placements24 is seeking a skilled IT Support Technician (Level 2) based in Rustenburg, North West. You will provide essential technical assistance, diagnose complex issues, and maintain hardware, software, and networks to minimize business disruption.

The ideal candidate has 3+ years in IT support, strong troubleshooting ability, and relevant certifications. Flexible hours and on-site work are available within the Rustenburg area.

Qualifications

• Minimum 3 years IT support experience or similar technical role.
• Strong knowledge of Windows, macOS and Linux operating systems.
• Certs such as A+, Network+ or Microsoft are highly desirable.

Responsibilities

• Provide advanced technical support for hardware, software, and networks.
• Diagnose and resolve complex IT problems escalated from Level 1.
• Install and maintain hardware, software, and networked devices.
• Manage user accounts, permissions, and access rights.
• Document procedures and participate in IT projects and upgrades.
• Ensure compliance with IT security policies.

Skills

Troubleshooting

Communication

Independent worker

Education

IT certifications (CompTIA A+, Network+)

Tools

Windows

macOS

Linux

TCP/IP

DNS/DHCP

Server virtualization

Job description

About the Role

Our client is seeking a skilled IT Support Technician (Level 2) to provide essential technical assistance and support for their operations, based out of **Rustenburg, North West**. This role is crucial for maintaining the smooth functioning of our client's IT infrastructure, ensuring all hardware, software, and network systems operate optimally. The ideal candidate will be adept at diagnosing and resolving complex technical issues, providing timely and effective solutions. This position offers a fantastic opportunity for a motivated IT professional to contribute to a significant organization and grow their expertise. You will be the go-to person for resolving technical challenges, ensuring minimal disruption to business operations. We are looking for an individual with a strong technical aptitude, excellent troubleshooting skills, and a commitment to providing superior IT support within the **Rustenburg** region.

Key Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve complex IT problems escalated from Level 1 support.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights.
• Perform regular system maintenance, updates, and patching.
• Develop and maintain IT documentation, including user guides and troubleshooting procedures.
• Assist with the planning and implementation of new IT projects and upgrades.
• Ensure compliance with IT security policies and procedures.

Requirements

• Minimum of 3 years of experience in IT support or a similar technical role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Proficiency in network troubleshooting and support (TCP/IP, DNS, DHCP).
• Experience with server administration and virtualization technologies is a plus.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly desirable.
• Excellent problem-solving and analytical skills.
• Ability to communicate technical information clearly to non-technical users.
• Must be able to work independently and manage multiple priorities effectively.
• Ideally located near or willing to travel to **Rustenburg, North West** for occasional site visits.

Benefits

• Competitive hourly rate and potential for contract extension.
• Opportunity to work with cutting-edge technology.
• Gain valuable experience in a challenging IT environment.
• Professional development opportunities and training support.
• Flexible working arrangements.
• Exposure to diverse IT infrastructure within the **Rustenburg** area.