Technical Support Analyst

Placements24; Rustenburg; Ibrido; ZAR 240.000 - 360.000; Tempo pieno

Vantaggi offerti da questo lavoro

Provident Fund

Medical Aid

Generous Annual Leave

Latest Technology & Tools

Descrizione del lavoro

Placements24 is seeking a skilled Technical Support Analyst to join a fully remote team serving clients across South Africa, with a focus on operations near Rustenburg.

You will diagnose and resolve complex hardware, software, and network issues, document procedures, and collaborate with IT and engineering teams to improve system performance. The role offers flexible hours and opportunities for professional certifications.

Competenze

• Minimum 2–4 years in technical support, system administration, or similar IT role.
• Strong knowledge of Windows, macOS and Linux, networking protocols, and hardware.
• Proficiency in diagnosing and resolving software/hardware conflicts.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication for remote interaction.

Mansioni

• Provide remote technical support for hardware, software, and network issues.
• Diagnose and resolve complex technical problems using advanced troubleshooting techniques.
• Install, configure, and maintain computer systems and software applications.
• Monitor system performance and implement adjustments for smooth operation.
• Create and maintain detailed technical documentation and user guides.
• Respond to support tickets, emails, and phone calls promptly.
• Collaborate with IT and engineering teams to implement system improvements.
• Train users on new software or system functionalities.
• Stay current with emerging technologies and industry best practices.

Conoscenze

Technical Support

System Administration

Networking

Windows

macOS

Linux

Remote Support

Formazione

CompTIA A+

CCNA

Network+

Descrizione del lavoro

About the Role

Our client is searching for a skilled Technical Support Analyst to join their remote team, serving clients nationwide with a focus on operations near Rustenburg, North West . This role involves providing in-depth technical assistance, troubleshooting complex system issues, and ensuring optimal performance for our clients' technological infrastructure. The ideal candidate will possess strong analytical skills, a proactive approach to problem-solving, and the ability to work autonomously. This is a remote position offering flexibility and the chance to impact a wide range of clients. We are looking for an individual who is dedicated to providing top-tier technical support and is eager to learn and adapt to new technologies. If you excel in diagnosing and resolving intricate technical challenges and thrive in a remote setting, this opportunity is for you.

Key Responsibilities

• Provide remote technical support for hardware, software, and network issues.
• Diagnose and resolve complex technical problems using advanced troubleshooting techniques.
• Install, configure, and maintain computer systems and software applications.
• Monitor system performance and implement necessary adjustments to ensure smooth operation.
• Create and maintain detailed technical documentation, including procedures and user guides.
• Respond to support tickets, emails, and phone calls from users in a timely and efficient manner.
• Collaborate with IT and engineering teams to identify and implement system improvements.
• Train users on new software or system functionalities.
• Stay current with emerging technologies and industry best practices.

Requirements

• Minimum of 2-4 years of experience in technical support, system administration, or a similar IT role.
• Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and hardware.
• Proficiency in diagnosing and resolving common software and hardware conflicts.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills for effective remote interaction.
• Ability to manage multiple tasks and prioritize effectively in a remote work environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.
• Must possess a reliable internet connection and a dedicated home office setup.
• Must be legally authorized to work in South Africa .

Benefits

• Competitive salary commensurate with experience.
• Fully remote work arrangement with flexible hours.
• Opportunities for professional certifications and training.
• Contribution to provident fund and medical aid scheme.
• Generous annual leave allowance.
• Access to the latest technology and tools.