Technical Support Specialist - Kimberley

Placements24; Noord-Kaap; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

On-site work

Training & certification

Job summary

Placements24 in Kimberley is seeking a dedicated Technical Support Specialist to provide essential IT assistance and resolve technical challenges for its users. You will diagnose hardware, software, and network issues, offering timely and effective solutions to keep operations running smoothly.

This on-site role requires strong problem-solving skills, excellent customer service, and the ability to explain technical information clearly to non-technical users.

Qualifications

• Minimum of 3 years in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS and common business apps.
• Experience troubleshooting network connectivity and common network issues.
• Proficiency with hardware diagnostics and repair.
• Excellent problem-solving and customer service orientation.
• Ability to communicate technical information clearly to non-technical users.

Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, network, and peripheral device issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Manage user accounts and permissions within the company's IT systems.
• Document all support activities, troubleshooting steps, and resolutions in the ticketing system.
• Assist in maintaining IT inventory and ensuring compliance with IT policies.

Job description

About the Role

Our client is looking for a dedicated Technical Support Specialist to provide essential IT assistance and resolve technical challenges for their users in Kimberley . This role is vital for maintaining the smooth operation of our IT infrastructure and ensuring users have the tools and support they need to be productive. You will diagnose and troubleshoot a variety of hardware, software, and network issues, offering timely and effective solutions. This on-site position is perfect for a technically skilled individual with a passion for problem-solving and customer service.

Key Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, network, and peripheral device issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Manage user accounts and permissions within the company's IT systems.
• Document all support activities, troubleshooting steps, and resolutions in the ticketing system.
• Assist in maintaining IT inventory and ensuring compliance with IT policies.

Requirements

• Minimum of 3 years of experience in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems and common business applications.
• Experience troubleshooting network connectivity and common network issues.
• Proficiency with hardware diagnostics and repair.
• Excellent problem-solving skills and customer service orientation.
• Ability to communicate technical information clearly to non-technical users.

Benefits

• Competitive annual salary with regular performance reviews.
• On-site work environment in Kimberley , offering stability.
• Comprehensive health, dental, and vision insurance coverage.
• Access to ongoing training and opportunities for professional certification.
• A supportive team atmosphere focused on delivering excellent IT service.