Support Specialist - Technical

Placements24; Noord-Kaap; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Overtime

Health benefits

Training and certification support

Pension fund contributions

Job summary

Placements24 in Kimberley, South Africa, is seeking a proactive Support Specialist to provide first-line technical assistance to local users and ensure their hardware and software issues are resolved efficiently. You will help maintain tool availability and support team operations in the Northern Cape.

This role emphasizes strong customer service, clear documentation, and collaboration with IT colleagues. Experience with Windows and macOS, basic networking, and helpdesk processes will help you

Qualifications

• Experience in a technical support or helpdesk role.
• Solid understanding of operating systems (Windows, macOS) and common software applications.
• Experience with hardware troubleshooting and basic network diagnostics.

Responsibilities

• Provide timely and accurate technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer systems and related peripherals.
• Document all support activities and resolutions in the helpdesk system.
• Assist with IT asset management and inventory control.

Skills

Technical support

Customer service

Windows

macOS

Hardware troubleshooting

Network diagnostics

Documentation

Tools

Helpdesk software

Job description

About the Role

Our client is seeking a proactive and technically adept Support Specialist to join their team in Kimberley . This role is essential for providing first-line technical assistance to our users, resolving hardware and software issues efficiently. You will play a key role in maintaining operational continuity and ensuring our team has the tools they need to succeed. This is a fantastic opportunity for someone with a passion for technology and problem-solving to contribute to a well-established organization, offering a stable career path within the Northern Cape, and fostering a culture of technical proficiency and team support.

Key Responsibilities

• Provide timely and accurate technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer systems and related peripherals.
• Document all support activities and resolutions in the helpdesk system.
• Assist with IT asset management and inventory control.

Requirements

• Previous experience in a technical support or helpdesk role.
• Solid understanding of operating systems (Windows, macOS) and common software applications.
• Experience with hardware troubleshooting and basic network diagnostics.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.

Benefits

• Competitive salary with opportunities for overtime.
• Comprehensive health and wellness benefits.
• Paid training and certification support.
• A supportive and collaborative team environment in Kimberley .
• Pension fund contributions.