Helpdesk Support Technician

Placements24; Paarl; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Medical aid

Pension fund

IT certifications

Team environment

Job summary

Placements24 in Paarl is seeking a skilled Helpdesk Support Technician to join on-site. You will be the primary contact for resolving IT issues for employees and clients, ensuring smooth operation of the IT infrastructure and delivering essential technical support.

The role requires proven helpdesk experience, strong knowledge of operating systems and Microsoft Office Suite, plus good communication and teamwork to thrive in a collaborative office environment in the winelands region.

Qualifications

• Proven experience in a helpdesk or technical support role.
• Strong knowledge of operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network protocols and troubleshooting.
• Excellent problem-solving and diagnostic skills.
• Good communication and interpersonal abilities.
• Ability to work effectively as part of an on-site office team in Paarl.

Responsibilities

• Respond to and resolve IT support requests via phone, email, and in-person.
• Troubleshoot hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and permissions within the IT systems.
• Document IT procedures, solutions, and support activities.
• Assist with IT asset management and inventory.

Skills

Helpdesk experience

Operating systems knowledge

Microsoft Office / Office 365

Network troubleshooting

Communication skills

Tools

Microsoft Office Suite

Windows OS

Active Directory basics

Job description

About the Role

Our client is seeking a skilled and reliable Helpdesk Support Technician to join their team in Paarl . This is an on-site role where you will be the primary point of contact for resolving technical issues faced by our employees and clients. You will play a critical role in ensuring the smooth operation of our IT infrastructure and providing essential technical support. This position is ideal for a detail-oriented individual with a strong technical aptitude and a commitment to providing excellent support services within the beautiful winelands region.

Key Responsibilities

• Respond to and resolve IT support requests via phone, email, and in-person.
• Troubleshoot hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and permissions within the IT systems.
• Document IT procedures, solutions, and support activities.
• Assist with IT asset management and inventory.

Requirements

• Proven experience in a helpdesk or technical support role.
• Strong knowledge of operating systems, Microsoft Office Suite , and common business applications.
• Familiarity with network protocols and troubleshooting.
• Excellent problem-solving and diagnostic skills.
• Good communication and interpersonal abilities.
• Ability to work effectively as part of an on-site office team in Paarl .

Benefits

• Competitive annual salary.
• Medical aid and pension fund benefits.
• Opportunities for IT certifications and training.
• A stable work environment with a focus on team collaboration.
• Exposure to various IT systems and technologies.