On-Site IT Support Specialist

Placements24; Noord-Kaap; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

On-site work

Training & certification

Job summary

Placements24 in Kimberley is seeking a dedicated Technical Support Specialist to provide essential IT assistance and resolve technical challenges for its users. You will diagnose hardware, software, and network issues, offering timely and effective solutions to keep operations running smoothly.

This on-site role requires strong problem-solving skills, excellent customer service, and the ability to explain technical information clearly to non-technical users.

Qualifications

• Minimum of 3 years in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS and common business apps.
• Experience troubleshooting network connectivity and common network issues.
• Proficiency with hardware diagnostics and repair.
• Excellent problem-solving and customer service orientation.
• Ability to communicate technical information clearly to non-technical users.

Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, network, and peripheral device issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Manage user accounts and permissions within the company's IT systems.
• Document all support activities, troubleshooting steps, and resolutions in the ticketing system.
• Assist in maintaining IT inventory and ensuring compliance with IT policies.

Job description

Placements24 in Kimberley is seeking a dedicated Technical Support Specialist to provide essential IT assistance and resolve technical challenges for its users. You will diagnose hardware, software, and network issues, offering timely and effective solutions to keep operations running smoothly.

This on-site role requires strong problem-solving skills, excellent customer service, and the ability to explain technical information clearly to non-technical users.