Technical Support Specialist – Hardware & Software Expert

Placements24

Noord-Kaap

On-site

ZAR 180,000 - 300,000

Full time

8 days ago

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Benefits offered by this job

Overtime

Health benefits

Training and certification support

Pension fund contributions

Job summary

Placements24 in Kimberley, South Africa, is seeking a proactive Support Specialist to provide first-line technical assistance to local users and ensure their hardware and software issues are resolved efficiently. You will help maintain tool availability and support team operations in the Northern Cape.

This role emphasizes strong customer service, clear documentation, and collaboration with IT colleagues. Experience with Windows and macOS, basic networking, and helpdesk processes will help you

Qualifications

Experience in a technical support or helpdesk role.
Solid understanding of operating systems (Windows, macOS) and common software applications.
Experience with hardware troubleshooting and basic network diagnostics.

Responsibilities

Provide timely and accurate technical support to end-users via phone, email, and in-person.
Troubleshoot and resolve hardware, software, and network-related issues.
Install, configure, and maintain computer systems and related peripherals.
Document all support activities and resolutions in the helpdesk system.
Assist with IT asset management and inventory control.

Skills

Technical support

Customer service

Windows

macOS

Hardware troubleshooting

Network diagnostics

Documentation

Tools

Helpdesk software

Job description

This role emphasizes strong customer service, clear documentation, and collaboration with IT colleagues. Experience with Windows and macOS, basic networking, and helpdesk processes will help you

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