Advanced Technical Support Engineer

Placements24

Stellenbosch

On-site

ZAR 420,000 - 540,000

Full time

6 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Bonuses

Medical coverage

Training budgets

Team environment

Paid time off

Job summary

Placements24 is seeking a technically adept Technical Support Engineer to join our Stellenbosch team. You will handle advanced troubleshooting for hardware, software, and network issues, diagnose complex client problems, and document solutions for future reference.

The role requires 3+ years in technical support or system administration, proficiency across Windows, macOS, Linux, and cloud platforms, and strong communication skills for customer-facing interactions. Certification is a plus.

Qualifications

Bachelor's degree in Computer Science, IT or related technical field.
Minimum 3 years of experience in a technical support or system administration role.
Proficiency in Windows, macOS, Linux, networking protocols and cloud platforms.
Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.

Responsibilities

Provide high-level technical support for hardware, software, and network issues.
Diagnose, document, and resolve complex technical problems reported by clients.
Escalate unresolved issues to engineering with detailed diagnostics.
Create and maintain technical documentation, including user guides and troubleshooting articles.
Conduct remote and on-site technical assistance as required.
Stay updated on the latest technologies and provide feedback for product improvement.