Technical Support Engineer - Hardware & Software

Placements24; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Health insurance

On-the-job training

Career progression

Job summary

Placements24 in Cape Town is seeking a proactive Technical Support Agent to join our client’s team. You will provide first-line technical assistance, diagnose hardware and software issues, and ensure smooth operation for a diverse client base.

The ideal candidate has helpdesk experience, strong Windows/macOS knowledge, basic networking skills, and excellent communication to guide users with varying technical abilities within a dynamic Cape Town tech community.

Qualifications

• Experience in a technical support or helpdesk role.
• Strong familiarity with Windows and macOS operating systems.
• Basic networking concepts and printer/scanner setup.
• Excellent diagnostic and problem-solving abilities.
• Clear communication suitable for users with varying technical skills.

Responsibilities

• Provide first-line technical support via phone, email, and in-person.
• Diagnose, troubleshoot, and document issues and resolutions.
• Install and configure hardware and software, and maintain systems.
• Assist users with account management and access permissions.
• Create and maintain user guides and technical documentation.

Skills

Troubleshooting

Windows & macOS

Networking basics

Diagnostic skills

Communication skills

Job description

Placements24 in Cape Town is seeking a proactive Technical Support Agent to join our client’s team. You will provide first-line technical assistance, diagnose hardware and software issues, and ensure smooth operation for a diverse client base.

The ideal candidate has helpdesk experience, strong Windows/macOS knowledge, basic networking skills, and excellent communication to guide users with varying technical abilities within a dynamic Cape Town tech community.