Technical Support Specialist — Solve Tech Issues Fast
Placements24
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Benefits offered by this job
Job summary
Placements24 in Port Elizabeth is seeking a skilled Technical Support Agent to join our dedicated support team. You will diagnose issues, provide clear step-by-step guidance, and ensure customer satisfaction through effective problem-solving.
The role requires experience in IT support, strong hardware/software/network knowledge, and excellent communication to explain technical concepts to users of varying ability.
Qualifications
- Proven experience as a Technical Support Agent or in a similar IT support role.
- Strong understanding of computer hardware, software, operating systems, and basic networking concepts.
- Excellent problem-solving and analytical skills.
- Good communication skills, with the ability to explain technical issues clearly to users of varying technical ability.
- Experience with remote support tools and ticketing systems is essential.
Responsibilities
- Provide technical assistance and troubleshooting support to customers via phone, email, and remote desktop tools.
- Diagnose hardware, software, and network issues, and guide users through corrective steps.
- Document all technical issues and their resolutions in the support ticket system.
- Escalate unresolved issues to senior technical staff or relevant departments.
- Maintain up-to-date knowledge of product updates and technical advancements.
Skills
Tools
Job description
Placements24 in Port Elizabeth is seeking a skilled Technical Support Agent to join our dedicated support team. You will diagnose issues, provide clear step-by-step guidance, and ensure customer satisfaction through effective problem-solving.
The role requires experience in IT support, strong hardware/software/network knowledge, and excellent communication to explain technical concepts to users of varying ability.
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