Remote Tech Support Specialist — Troubleshooting Pro

Placements24; Mtubatuba Local Municipality; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Performance incentives

Résumé du poste

Placements24 is seeking a skilled Remote Technical Support Agent to join its entirely remote team, serving clients in Richards Bay, KwaZulu-Natal region. You will troubleshoot hardware, software, and network issues from a distance and guide customers through clear, step-by-step solutions.

Ideal candidates have proven remote support experience, strong knowledge of Windows and macOS, networking basics, and excellent communication skills to explain technical concepts to non-technical users remotely.

Qualifications

• Proven experience in a technical support role, preferably remote.
• Strong knowledge of hardware, Windows and macOS.
• Familiarity with networking concepts and troubleshooting.
• Excellent remote communication and problem-solving skills.
• Reliable internet connection and a dedicated home office.

Responsabilités

• Provide first-level technical support to customers via phone, email, and remote desktop tools.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through step-by-step solutions with clarity.
• Document issues and resolutions in the ticketing system.
• Escalate unresolved issues to senior staff with details.
• Contribute to technical support documentation and FAQs.

Connaissances

Technical support

Remote communication

Troubleshooting

Networking basics

Outils

Remote Desktop

Ticketing system

Description du poste

Placements24 is seeking a skilled Remote Technical Support Agent to join its entirely remote team, serving clients in Richards Bay, KwaZulu-Natal region. You will troubleshoot hardware, software, and network issues from a distance and guide customers through clear, step-by-step solutions.

Ideal candidates have proven remote support experience, strong knowledge of Windows and macOS, networking basics, and excellent communication skills to explain technical concepts to non-technical users remotely.