Technical Support Analyst

Placements24; Stellenbosch; Hybrid; ZAR 420,000 - 560,000; Full time

Benefits offered by this job

Fully remote work arrangement

Health, dental, and vision insurance

Professional development and certific c

Collaborative remote culture

Job summary

Placements24 is seeking a skilled Technical Support Analyst to join its established team in a fully remote role, supporting clients in the Stellenbosch area. You will diagnose and resolve complex technical issues and provide expert guidance to users.

The ideal candidate has a Bachelor's degree in Computer Science, IT or a related field, 3+ years in technical support, strong knowledge of operating systems and networks, and excellent communication for non-technical users.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 3+ years in technical support or IT helpdesk roles.
• Strong knowledge of operating systems and networks.
• Excellent communication for non-technical users.

Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve technical problems reported by clients.
• Document technical solutions and create knowledge base articles.
• Escalate critical issues to senior technical staff when necessary.
• Assist in testing and implementing new software and hardware solutions.
• Train users on new technologies and system functionalities as needed.

Skills

Technical support

Remote work

Diagnostics

Education

Bachelor's degree in Computer Science/IT

Tools

Remote support tools

Job description

About the Role

Our client is seeking a skilled Technical Support Analyst to join their established team, offering a fully remote position supporting clients in the Stellenbosch area. You will be responsible for diagnosing and resolving complex technical issues, providing expert guidance to users, and contributing to the development of support resources. This role is ideal for a candidate with strong analytical skills and a passion for technology, who can work independently and maintain high standards of service delivery. You will play a critical part in ensuring our clients can utilize our technological solutions effectively and efficiently.

Key Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve technical problems reported by clients.
• Document technical solutions and create knowledge base articles for common issues.
• Escalate critical issues to senior technical staff or relevant departments when necessary.
• Assist in testing and implementing new software and hardware solutions.
• Train users on new technologies and system functionalities as needed.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support or IT helpdesk roles.
• Strong knowledge of operating systems, network protocols, and common software applications.
• Excellent diagnostic and problem-solving skills.
• Ability to communicate technical information clearly to non-technical users.
• Experience with remote support tools and methodologies.

Benefits

• Highly competitive salary package.
• Fully remote work arrangement, providing significant flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Professional development and certification assistance.
• A collaborative and innovative remote work culture.