Customer Support Representative II

Placements24; Klerksdorp; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Competitive hourly wage

Part-time schedule

Career development opportunities

Friendly team environment

Employee discounts

Job summary

Placements24 is seeking a Customer Support Representative II to join our team in Klerksdorp. You will handle complex customer issues, guide junior staff, and contribute to support process improvements.

Responsibilities include resolving escalated inquiries, providing advanced product support, mentoring new representatives, and collaborating with other departments to improve service quality. Part-time schedule with growth opportunities.

Qualifications

• Minimum 2 years in a customer support role.
• In-depth knowledge of company products and services.
• Excellent communication, negotiation, and conflict-resolution skills.
• Proficiency with CRM systems and support software.
• Ability to remain calm and effective under pressure.
• High school diploma required; Associate's or Bachelor's degree preferred.

Responsibilities

• Handle escalated customer complaints and complex inquiries with professionalism and efficiency.
• Provide advanced support for product features, troubleshooting, and technical issues.
• Train and mentor new customer support representatives.
• Analyze customer feedback to identify areas for service improvement.
• Collaborate with other departments to resolve cross-functional customer issues.
• Contribute to the creation and updating of support documentation and scripts.

Skills

Complex issue handling

CRM proficiency

Communication skills

Negotiation

Conflict resolution

Under pressure

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

CRM systems

Support software

Job description

About the Role

Our client is seeking a dedicated and experienced Customer Support Representative II to join their team in Klerksdorp . In this role, you will handle more complex customer issues, provide guidance to junior team members, and contribute to the development of support processes. You will act as a point of escalation for challenging customer concerns, ensuring swift and satisfactory resolutions. This position requires a strong understanding of the client's products and services, coupled with excellent problem-solving skills and a commitment to upholding the company's high standards of customer care within the North West region.

Key Responsibilities

• Handle escalated customer complaints and complex inquiries with professionalism and efficiency.
• Provide advanced support for product features, troubleshooting, and technical issues.
• Train and mentor new customer support representatives.
• Analyze customer feedback to identify areas for service improvement.
• Collaborate with other departments to resolve cross-functional customer issues.
• Contribute to the creation and updating of support documentation and scripts.

Requirements

• Minimum 2 years of experience in a customer support role, with a proven track record of handling complex issues.
• In-depth knowledge of company products and services.
• Excellent communication , negotiation, and conflict-resolution skills.
• Proficiency in CRM systems and support software.
• Ability to remain calm and effective under pressure.
• High school diploma required; Associate's or Bachelor's degree preferred.

Benefits

• Competitive hourly wage plus potential bonuses.
• Part‑time schedule offering work‑life balance.
• Opportunities for skill development and career growth.
• Friendly and collaborative team environment.
• Employee discounts on company products.