Remote Technical Support Engineer

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Salary incentives

Fully remote

Health insurance

Home office allowance

Tech culture

Job summary

Placements24 is seeking an experienced Remote Technical Support Engineer to provide advanced technical assistance to users globally, supporting their operations from a remote-first perspective. You will diagnose complex issues, document solutions, and contribute to the knowledge base, collaborating with engineering and product teams to improve support efficiency.

The role emphasizes strong problem-solving, excellent communication in a virtual environment, and delivering high customer

Qualifications

• 4+ years in a technical support engineering role with remote focus.
• Strong troubleshooting across Windows, Linux and macOS.
• Familiarity with networking and enterprise applications.
• Scripting skills in Python or Bash are a plus.
• Excellent written and verbal communication for remote work.

Responsibilities

• Provide Tier 2/3 remote technical support for software and hardware issues.
• Analyze, troubleshoot, and resolve complex customer problems.
• Document solutions and create knowledge base articles.
• Collaborate with engineering and product teams to fix defects.
• Maintain clear communication with customers throughout the process.

Skills

Remote support

Technical troubleshooting

Windows

Linux

macOS

Networking

Python

Bash

Communication

Job description

About the Role

Our client is seeking an experienced Remote Technical Support Engineer to provide advanced technical assistance to users globally, supporting their operations from a remote-first perspective, serving clients in the Nelspruit region and beyond. You will be responsible for diagnosing complex technical issues, providing timely resolutions, and contributing to the knowledge base to improve support efficiency. This role requires strong technical acumen, excellent problem-solving skills, and the ability to communicate effectively in a virtual environment. You will be a key player in ensuring customer satisfaction with our client's technical products.

Key Responsibilities

• Provide Tier 2/3 technical support for software and hardware issues via remote channels.
• Analyze, troubleshoot, and resolve complex technical problems reported by customers.
• Document technical solutions and create knowledge base articles for recurring issues.
• Collaborate with engineering and product teams to identify and resolve product defects.
• Maintain clear and concise communication with customers throughout the support process.

Requirements

• Minimum of 4 years of experience in a technical support engineering role, with a strong emphasis on remote support.
• Proficiency in troubleshooting operating systems (Windows, Linux, macOS), networking, and common enterprise applications.
• Experience with scripting languages (e.g., Python, Bash) for automation is a plus.
• Excellent analytical and problem-solving skills, with a methodical approach.
• Strong written and verbal communication skills, essential for remote collaboration.

Benefits

• Highly competitive salary and performance-based incentives.
• Fully remote position offering maximum flexibility.
• Comprehensive medical, dental, and vision insurance.
• Generous allowance for home office equipment and professional development.
• Access to cutting-edge technology and a culture that fosters innovation.