Technical Support Representative

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Bonuses

Remote work

Learning opportunities

Health, dental, and vision insurance

Team-oriented culture

Job summary

Placements24 is seeking a skilled Technical Support Representative to join our team, offering a flexible remote arrangement from Benoni. You will diagnose complex hardware, software, and network issues, guide customers through solutions, and document all interactions in our ticketing system.

This role requires at least 3 years in technical support, strong OS and networking knowledge, and excellent communication for non-technical users.

Qualifications

• Minimum of 3 years of experience in technical support or a similar IT role.
• Strong understanding of operating systems, networking concepts, and common software applications.
• Excellent analytical and problem-solving skills with a methodical approach.
• Proficiency in remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
• Effective communication skills, with the ability to explain technical concepts clearly to non-technical users.

Responsibilities

• Provide expert technical support to customers via phone, email, and remote desktop sessions.
• Diagnose and resolve hardware, software, and network-related issues efficiently.
• Guide customers through step-by-step solutions and troubleshooting procedures.
• Document all support interactions, resolutions, and technical findings in the ticketing system.
• Escalate unresolved issues to higher-level support teams or engineering departments with detailed information.

Skills

Technical support

Remote communication

Problem solving

Customer service

Tools

Zendesk

Jira Service Desk

Job description

About the Role

Our client is seeking a skilled and resourceful Technical Support Representative to join their team, operating with a flexible remote arrangement from Benoni . This role is essential for providing high-level technical assistance to customers experiencing issues with our client's products and services. You will diagnose complex problems, offer effective solutions, and ensure a seamless customer experience. This is an excellent opportunity for an IT-savvy individual who enjoys problem-solving, excels in remote communication, and is dedicated to maintaining high standards of technical support within a dynamic organization.

Key Responsibilities

• Provide expert technical support to customers via phone, email, and remote desktop sessions.
• Diagnose and resolve hardware, software, and network-related issues efficiently.
• Guide customers through step-by-step solutions and troubleshooting procedures.
• Document all support interactions, resolutions, and technical findings in the ticketing system.
• Escalate unresolved issues to higher-level support teams or engineering departments with detailed information.

Requirements

• Minimum of 3 years of experience in technical support or a similar IT role.
• Strong understanding of operating systems, networking concepts, and common software applications.
• Excellent analytical and problem-solving skills with a methodical approach.
• Proficiency in remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
• Effective communication skills, with the ability to explain technical concepts clearly to non-technical users.

Benefits

• Competitive salary and potential bonuses based on performance.
• Remote work flexibility, allowing for a better work-life balance.
• Opportunities for continuous learning and advanced technical certifications.
• Comprehensive health, dental, and vision insurance coverage.
• A supportive and collaborative team culture focused on technical excellence.