Technical Support Agent

Placements24; Paarl; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

IT training & certifications

Competitive salary & reviews

Collaborative environment

Job summary

Placements24 in Paarl, Western Cape, seeks a dedicated Technical Support Agent to diagnose and resolve a range of hardware, software, and network issues. You will assist users via phone, email, and ticketing systems, helping them operate confidently.

The role emphasizes hybrid work, strong problem-solving and customer-service skills, and opportunities for IT training within a collaborative team.

Qualifications

• Previous experience in a technical support role or IT helpdesk environment.
• Solid understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Familiarity with network concepts and basic troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work effectively in a hybrid model, balancing office and remote duties.

Responsibilities

• Provide first-line technical support to end-users via phone, email, and ticketing systems.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Install, configure, and upgrade software applications and operating systems.
• Document technical issues and resolutions in the knowledge base.
• Escalate unresolved issues to appropriate technical teams or senior support staff.
• Assist users with password resets, account management, and general IT queries.

Skills

Technical support

Customer service

Windows/macOS

Network basics

Communication

Tools

Ticketing systems

Knowledge base documentation

Job description

About the Role

Our client requires a dedicated Technical Support Agent to provide essential assistance to their user base in Paarl, Western Cape . This role involves diagnosing and resolving a variety of technical issues, ensuring users can operate smoothly and efficiently. You will be a key player in maintaining system integrity and user satisfaction through timely and effective support. We are seeking individuals with a strong technical background, excellent problem-solving skills, and a commitment to delivering outstanding service in a supportive team environment.

Key Responsibilities

• Provide first-line technical support to end-users via phone, email, and ticketing systems.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Install, configure, and upgrade software applications and operating systems.
• Document technical issues and resolutions in the knowledge base.
• Escalate unresolved issues to appropriate technical teams or senior support staff.
• Assist users with password resets, account management, and general IT queries.

Requirements

• Previous experience in a technical support role or IT helpdesk environment.
• Solid understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Familiarity with network concepts and basic troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work effectively in a hybrid model, balancing office and remote duties.

Benefits

• Competitive salary and regular performance reviews.
• Flexible hybrid work schedule.
• Opportunities for further IT training and certifications.
• A collaborative and supportive work atmosphere.
• Contribution to a company that values technical expertise and user support.