Technical Support Agent - Customer Service

Placements24; Centurion; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote work

Training resources

Product feedback

Growth opportunities

Job summary

Placements24 is seeking a motivated Technical Support Agent to join a fully remote Customer Service team. You will support users in Centurion, troubleshoot software and hardware issues, and guide customers through effective resolutions with clear communication.

Join a forward-thinking company that emphasizes growth, training, and customer satisfaction in a flexible remote work environment.

Qualifications

• Previous experience in a technical support or customer service role is essential.
• Strong understanding of Windows and macOS and software troubleshooting.
• Proficiency with remote support tools and ticketing systems.
• Ability to work independently in a remote setting.

Responsibilities

• Provide exceptional remote technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software and hardware issues efficiently and accurately.
• Document all customer interactions, technical issues, and resolutions in the CRM system.
• Escalate unresolved issues to senior technical staff or relevant departments, following established procedures.
• Stay up-to-date with product updates and technical advancements to provide the best possible support.
• Contribute to the knowledge base for common issues and solutions.

Job description

About the Role

Our client seeks a motivated and detail-oriented Technical Support Agent to join their remote Customer Service team, supporting users in Centurion. This fully remote position involves providing expert assistance for product-related inquiries and technical challenges. You will be responsible for troubleshooting issues, guiding users through solutions, and ensuring a high level of customer satisfaction through effective communication and problem-solving. This role is ideal for individuals who are passionate about technology and helping others succeed.

Key Responsibilities

• Provide exceptional remote technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software and hardware issues efficiently and accurately.
• Document all customer interactions, technical issues, and resolutions in the CRM system.
• Escalate unresolved issues to senior technical staff or relevant departments, following established procedures.
• Stay up-to-date with product updates and technical advancements to provide the best possible support.
• Contribute to the creation and maintenance of a comprehensive knowledge base for common issues and solutions.

Requirements

• Previous experience in a technical support or customer service role is essential.
• Strong understanding of common operating systems (Windows, macOS) and software troubleshooting.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly.
• Proficiency with remote support tools and ticketing systems.
• Demonstrated ability to work independently and manage time effectively in a remote setting.
• A passion for technology and a commitment to customer satisfaction.

Benefits

• Competitive contract rate and potential for extension.
• Fully remote work environment, offering significant flexibility.
• Access to company-provided training and development resources.
• Opportunities to contribute to product improvement feedback.
• Be part of a forward-thinking company committed to employee growth.