Support Desk Analyst

Placements24; Paarl; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive pay

Hybrid schedule

Health insurance

Training & certs

Growth-oriented environment

Job summary

Placements24 is seeking a detail-oriented Support Desk Analyst in Paarl to provide front-line IT support, diagnose issues, and maintain system availability in a hybrid work setup.

You'll work with Windows environments, assist end users, update the knowledge base, and collaborate with a local team to deliver reliable service.

Qualifications

• Minimum 2 years of experience as a Support Desk Analyst or in a similar IT support role.
• Solid understanding of Windows operating systems and common business applications.
• Experience with helpdesk software and remote desktop tools.
• Good analytical and problem-solving skills.
• Willingness to work in a hybrid capacity from our Paarl office.

Responsibilities

• Respond to and resolve technical issues reported by users via phone, email, or ticketing system.
• Install, configure, and maintain desktop hardware and software.
• Perform user account management and access control tasks.
• Document technical procedures and troubleshooting steps for the knowledge base.
• Provide basic network troubleshooting and support.

Skills

Analytical thinking

Tools

Helpdesk software

Remote desktop tools

Job description

About the Role

Our client is looking for a detail-oriented Support Desk Analyst to join their dynamic team in Paarl . This hybrid role is crucial for ensuring the smooth operation of IT services by providing effective technical support to end-users. You will be responsible for diagnosing and resolving a wide range of technical issues, maintaining system availability, and contributing to a positive user experience. This is an excellent opportunity for a technically skilled individual who enjoys problem-solving and balancing on-site collaboration with remote flexibility in the Paarl region.

Key Responsibilities

• Respond to and resolve technical issues reported by users via phone, email, or ticketing system.
• Install, configure, and maintain desktop hardware and software.
• Perform user account management and access control tasks.
• Document technical procedures and troubleshooting steps for the knowledge base.
• Provide basic network troubleshooting and support.

Requirements

• Minimum of 2 years of experience as a Support Desk Analyst or in a similar IT support role.
• Solid understanding of Windows operating systems and common business applications.
• Experience with helpdesk software and remote desktop tools.
• Good analytical and problem-solving skills.
• Willingness to work in a hybrid capacity from our Paarl office.

Benefits

• Competitive remuneration package.
• Flexible hybrid work schedule.
• Generous health insurance and retirement benefits.
• Access to ongoing training and certifications.
• A supportive and growth-oriented work environment.