Technical Support Agent

Placements24; Gauteng; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Medical aid

Retirement fund

Certifications

Office + remote days

Job summary

Placements24 in South Africa is recruiting a skilled Technical Support Agent to bolster their team in Tembisa. This hybrid role offers the flexibility to work both remotely and from the office, providing essential technical assistance to a diverse user base.

You will diagnose and resolve hardware and software issues, ensuring minimal disruption to clients. The role requires strong technical aptitude and excellent communication to support a dynamic team environment.

Qualifications

• Minimum 2 years' experience in a technical support or helpdesk role.
• Strong understanding of computer hardware and operating systems (Windows/macOS).
• Excellent diagnostic, problem-solving and communication skills.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, and network issues.
• Install, configure, and troubleshoot operating systems and applications.
• Manage user accounts and access permissions.
• Create and update knowledge base articles and troubleshooting guides.
• Collaborate with IT infrastructure teams to resolve complex issues.

Skills

Technical aptitude

Hardware knowledge

Windows/macOS

Remote support

Ticketing systems

Tools

Ticketing systems

Remote support tools

Job description

About the Role

Our client is recruiting a skilled Technical Support Agent to bolster their team in Tembisa . This hybrid role offers the flexibility to work both remotely and from the office, providing essential technical assistance to a diverse user base. You will be instrumental in diagnosing and resolving software and hardware issues, ensuring minimal disruption to our clients' operations. The ideal candidate possesses a strong technical aptitude, excellent communication skills, and a commitment to delivering outstanding customer experiences, contributing to a dynamic and supportive team environment in Tembisa .

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
• Install, configure, and troubleshoot operating systems and applications.
• Manage and maintain user accounts and access permissions.
• Create and update knowledge base articles and troubleshooting guides.
• Collaborate with IT infrastructure teams to resolve more complex technical challenges.

Requirements

• Minimum of 2 years' experience in a technical support or helpdesk capacity.
• Strong understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Experience with remote support tools and ticketing systems .
• Excellent diagnostic and problem-solving skills.
• Effective communication and interpersonal abilities, suitable for a hybrid work model.

Benefits

• Competitive salary with potential for bonuses.
• Hybrid work model offering flexibility.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for certifications and skills enhancement.
• A vibrant office culture complemented by remote work days.